Consumer Affairs Manager
7 months ago
Provide insights to the Corporate Communications & Consumer Affairs team on matters related to customer sentiments
- Implement and monitor cross-functional improvement projects for departments/companies across Capital A
- Assist departments/companies in reviewing and developing policies and procedures that align with initiatives at hand
- Assist/perform tasks related to communications e.g. composing press releases, content creation, etc.
- Special projects: perform any other tasks assigned by the management team
**REQUIREMENTS**:
- At least 3 years of working experience in the related field is required for this position.
- Ability to independently and proactively manage stakeholders of various levels
- Experience and knowledge of businesses and operations within the Capital A ecosystem
- Experience and knowledge in process improvement and change management e.g. Lean Six Sigma
- Experience in project management, including ability to handle group-level and cross-functional initiatives
- Data management and analytical capability
- Knowledge and skills to conduct in-depth market research
- Ability to compile and present data and information professionally and effectively both verbally and in writing (reports, presentation decks, diagrams, process flows, etc)
**We are all different** - one talent to another - that is how we rely on our differences. At AirAsia, you will be treated fairly and given all chances to be your best.We are committed to creating a diverse work environment and are proud to be an equal opportunity employer.
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Kuala Lumpur, Malaysia AirAsia Full time**Job Description**: You will work and support Communications & Consumer Affairs in assisting the implementation of improvement projects related to consumer affairs and communications - Perform research and analysis on consumer-related matters - Perform ground and flight observations to capture issues facing consumers to identify root - causes and potential...
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