Customer Service- Mandarin Speaker
3 weeks ago
The Customer Service Professional role is to resolve customer complaints via phone. The CSP is required to greet customers warmly and ascertain problems or reasons for calling. The CSP is also required to assist customers with their inquiries.
**DUTIES AND RESPONSIBILITIES**:
- Interact with customers via telephone to provide information and assistance
- Professionally handle a high volume of inquiries from customers
- Achieve productivity standards and goals while maintaining the highest level of customer service
- Able to resolve the calls within the agreed SLA (Service Level Agreement)
- You will be accountable for meeting individual (KPIs) and team goals
- Must demonstrate a high degree of integrity and confidentiality - Maintain confidentiality of
customer information at all times
- Undertake any other duties as-and-when assigned by the Management
**REQUIREMENTS**:
- Must possess minimum SPM
- Must be able to speak Mandarin fluently
- Experience in customer service roles is desirable. Past working experience in contact/call centre
are encouraged to apply
- Good command of spoken and written English and Bahasa Malaysia
- Personality traits - Good attitude, enthusiastic, detail-oriented, responsible, trustworthy, ethical
and goal focused
- Customer service skills - Attentiveness, empathy, patience, and consistency, persuasive,
immaculate telephone manners and communication skills
- Stress tolerance and ability to work under pressure
Please send your resume and cover letter to
**Whatsapp 012-476 7911**
Additional Details
- Location:Bandar Tasik Selatan, Kuala Lumpur.
- Job Type: Full Time/Intern
- Working hours: Mon-Fri (9:00am-5:00pm), Sat (10:00am-4:00pm)
**Job Types**: Full-time, Internship, Fresh graduate
**Salary**: RM1,499.52 - RM3,000.00 per month
Schedule:
- Day shift
Ability to commute/relocate:
- Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Diploma/Advanced Diploma (required)
**Experience**:
- Customer Care Specialist: 1 year (required)
**Language**:
- Mandarin (preferred)
- English (preferred)
-
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