Customer Contact Center Representative

6 months ago

Subang Jaya, Malaysia MATCHLINK SDN BHD Full time

Job Description:

- Handle all customer interactions and enquiry on a timely basis and initiate best possible solutions, ensure KPIs are achieved consistently.
- Deliver excellent services and increase customer satisfaction.
- Identify opportunities to upsell relevant products.
- Work closely with sales team for any sales enquiry from new customers.
- Maintain confidentiality of the customers’ data in-line with the company’s PDPA policies.

**Requirements**:

- SPM / Diploma / Degree
- At least 2 years of relevant working experience required for SPM holder
- Good command in English & Malay / Mandarin
- Customer-oriented, passionate about sales, dynamic and lively individual
- Must be able to work on shift, weekends, and Public Holidays

**Job Types**: Full-time, Contract
Contract length: 12 months

Pay: RM2,500.00 - RM3,400.00 per month

**Benefits**:

- Cell phone reimbursement
- Opportunities for promotion

Schedule:

- Day shift
- Night shift
- Weekend jobs

**Education**:

- STM/STPM (preferred)

**Experience**:

- Call Center: 2 years (required)

**Language**:

- Mandarin (preferred)
- English (required)

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