Customer Service Executive
3 weeks ago
Accomplishing & achieving customer satisfaction objectives by contributing recommendations to strategic action plans & determining improvements & implementing change
- Handle touch points with patrons and deliver excellence in customer care
- Daily operations at Concierge Counter - attending to patrons' enquiries, provide direction / information and assist customers in lost & found and loan of amenities
- Manage customer feedbacks / complaints until case is closed
- Make public announcements
- Provide first aid when needed / emergencies
- Constantly monitoring trends in Customer Service for applicability
- Manage and guidance to Customer Service Officer
Marketing Support
- Support and assist Marketing team in promotional activities in managing redemption, contest and events monitoring set-up
- Constantly update tenants' listing and contacts
**Job Requirements**:
- At least 2- 3 years working experience in mall or similar capacity
- Competent in hospitality
- Strong interpersonal skills
- Excellent in problem solving and analytical thinking
- Able to communicate well in Bahasa Malaysia and English.
- Willing to work on shift rotational basis
- Work Location: Damansara Uptown
**Job Types**: Full-time, Permanent
**Salary**: RM2,500.00 - RM3,500.00 per month
**Benefits**:
- Dental insurance
- Free parking
- Gym membership
- Health insurance
- Vision insurance
Schedule:
- Day shift
- Evening shift
Supplemental pay types:
- Performance bonus
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