Assistant Vice President, Sld

6 months ago


Malaysia CIMB Group Full time

**Product Operation Management**
- Collaborate with internal stakeholders in marketing, legal & compliance, risk and operations to identify key pain points, opportunities in product development as well as coordinate planning to launch products and campaigns to market.
- To manage end-to-end process from ideation to completion i.e. assessment and viability, system requirements and UAT testing involvement, supporting distribution channels, post product launch monitoring, reporting and analysis.
- Serve as the primary point of contact for operationalizing and maintaining retail banking products.
- Ensure compliance with regulatory requirements and industry standards throughout the product lifecycle including product onboarding, documentation maintenance, and training.
- Analyze and address data from various sources to drive operational excellence and risk mitigation.
- Maintain product T&Cs, documentations, processes and operations to ensure compliance to all policies and BNM requirements.
- Monitor and report product performance (both financial and non-financial) and conduct regular reviews to identify areas for optimization and improvement.
- Proactively troubleshooting and resolving issues related based on their severity, impact on users, and potential business impact to ensure customer satisfaction.
- Drives a culture of identify, escalate and debate, including expediting the handling of escalations in the areas of fraud, scam prevention and client dissatisfaction.

**Product Process Management**
- Oversight of multiple processes with efficient, effective and timely delivery.
- Collect, analyze and measure process data, to initiate sustainable business practices and procedures and for reporting to senior leadership.
- Drive process improvement as part of re-engineering efforts across retail product, defining current state, identifying gaps/opportunities and mapping solutions.
- Implement process efficiency and well managed improvements through collaboration with team members, partners and stakeholders.
- Define, establish, and manage process controls in partnership with Risk
- Partner with team members, other LOB’s, and key stakeholders to drive execution around written policies, procedures and process documentation.
- Resolve complex problems or transactions, where expertise is required to interpret against policies, guidelines or processes; escalate breakdowns in the process by asking the right questions and identifying/involving the right stakeholders to correct breakdowns.

**Regulatory Compliance**
- To ensure regulatory and compliance with business policies, making every effort to enhance the image of the bank.
- To ensure completeness of training materials & product development program through continuous system enhancement, monitoring & compliance to Bank’s operation policies.
- To support the crucial updating of the procedure manual conversion on any changes and new development on product and campaigns.
- To keep abreast of key development within the Group and banking industry including changes of regulatory policies or guidelines and risk management issues.
- Liaise closely with cross-functional teams on risk mitigation and sustainability for business, flawless operational processes, policies and sales support.
- To continuously review and update of documentation as and when to cater for business’s need.
- To ensure alignment to organizational risk appetite and internal measures of control and governance covering RCSA, CET, half yearly review of product info and documentations as well as work with DCORO on sharp related matters of raising CIM and LED.



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