Assistant Vice President, App

5 months ago


Malaysia CIMB Group Full time

**Dial-up RM Performance Metrics**:

- Hiring: Work with TA team to develop a strong RM hiring process to ensure that the right individuals with strong interpersonal skills are brought on board.
- Retention: Develop strategies to retain top-performing RMs, possibly through personalized career development plans and recognition programs.
- RM Sales Productivity: Regularly assess and optimize workflows to eliminate bottlenecks and enhance overall productivity.

**2. Periodic Benchmarking**:

- Conduct Quarterly benchmarking exercises across MIST countries to identify Best Practices in RM management.
- Analyze performance data and metrics to identify trends & areas for RM productivity improvements.

**3. RM Training & Development**:

- Work with country RM Capability Development team on setting minimum standards and ensure delivery of standardized soft & technical skills required for effective Relationship Management.
- Incorporate real-life case studies and simulations into RM training sessions through Role Plays to enhance practical understanding.

**4. Client Satisfaction Score (NPS)**:

- Use Net Promoter Score (NPS) surveys to measure and track client loyalty towards RM satisfaction levels.
- Actively address feedback and implement improvement areas to enhance overall client satisfaction levels.


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