Data Analyst

4 weeks ago

Pulau Pinang, Malaysia S&P Global Full time

**About the Role**:
**Grade Level (for internal use)**: 07
**About the Role**: Data Analyst - Scopist/Editor

**The Team**:
The team’s primary responsibility is to transcribe and create documentation or transcripts for both external and internal clients from financial-related calls or non-financial-related events that can be captured via video or audio. We offer several products to our clients, some of which are but not limited to a live streaming product for real time capture of events, a preliminary copy and a final error-free copy of the event.

**Responsibilities and Impact**:
Scopists will work in collaboration with an Editor to create a transcript of a conference call. Additionally, she/he will assist the team leaders in continuously improving the collection procedures.
In addition to transcription, the team will assist in the collection of other Business Information - private company profiles, etc. Scopists and Editors will have complete knowledge of the collection policies and tools.

**Core responsibilities include**:
Create publication-quality transcripts of high speed, multi-speaker events inolving specialized terminology in a paired team environment. Each role is dependent on the other and must be coordinated precisely with the other team member to produce final output. Work may be performed in either live-call or from recorded-call material.
Must be able to meet or exceed production metrics and meet client contract SLAs
May be required to proof and/or edit work performed by other Scopists in order to meet quality control guidelines
Collaborate with peers and Team Leaders to continuously improve the transcription workflow process
Identify and report any or gaps in policies/procedures
Contribute towards process improvement through error checks, audit suggestions and tool enhancements
Must exemplify problem solving skills using technical/digital tools where appropriate such as but not limited to Python, VBA, Excel, and/or SQL.
Collect other Business Information, such as private company profiles, as required by S&P Global
Editorial skills and contextualization of textual metadata into a summarized format using extractive and abstractive method of text summarization.

**What We’re Looking For**:
Flawless written, oral communication and listening skills in English
Excellent eye, hand and auditory coordination, editing and proofreading skills
Ability to concentrate, focus and deliver consistently in a fast-paced, deadline-driven environment
Excellent typing skills, 60 wpm and touch typist
Must be flexible and able to handle multiple tasks
Must work well in a team environment
Exceptional attention to detail
Excellent typing skills
Previous experience with speech recognition software, such as IBM Via Voice or Dragon NaturallySpeaking is a plus.
Understanding of NLP, ASR, LLM and Text Summarization a plus.
Exemplifies basic to advanced skills on technical/digital tools.
Bachelor’s degree a plus, but not required
Must be amenable to work at (US Shift)

About S&P Global Market Intelligence

At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.

What’s In It For You?

**Our Purpose**:
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology-the right combination can unlock possibility and change the world.

Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.

**Our People**:
We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.

**Our Values**:
Integrity, Discovery, Partnership

At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

**Benefits**:
We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.

**Our benefits include**:
**Health & Wellness**: Health care coverage designed for the mind and body.

**

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