Technical Writer Kl

3 months ago

Kuala Lumpur, Malaysia SWIFT Financial Messaging Services Full time

About the Role

In line with the operating plan, policies and procedures for the production of documentation and under guidance of management, to perform and/or manage the writing, the updating and the creation of complex documentation that enables users to make optimum use of SWIFT products and services.

Education

Preferably university degree in IT or equivalent

Experience

At least 8 years of experience as technical writer or editor in software development, preferably in telecommunications and/or financial services

Domains

Key Responsibilities

01. Define and analyse the target audiences for complex documentation project in order to understand their business environment and to identify their information requirements and any knowledge gaps.

02. Define and obtain approval on the documentation set, the delivery media and the project plan, for more complex documentation projects.

03. Write, revise and control texts in time for the project's completion so as to satisfy users' information requirements relating to products/services and ensuring consistency, relevance, accuracy and readability across all SWIFT products.

04. Ensure the documentation is reviewed for accuracy by the appropriate parties and is signed off by accountable parties before publishing

05. Conduct peer reviews (with IT project team, product management and customer facing colleagues) and incorporate feedback from pilot users and usability tests.

06. Review and edit documentation ensuring consistency, relevance, accuracy and readability and ease of use across all SWIFT products

07. Coordinate and supervise a documentation project team and ensure documentation project remains synchronised with the development project

08. Assist less experienced writers and share knowledge/experience

Competency Profile

01. Takes Accountab. for Delivering Results

Makes choices and decisions based on established practices and precedents; delivers results by overcoming a range of obstacles and issues and where timing may be critical.

02. Demonstrates Operational Excellence

Delivers work to agreed specifications of timeliness and quality; seeks to improve ways of doing things; sets and meets high standards for own work; demonstrates commitment to security policy

03. Expands knowledge

Continually extends specialist knowledge as a means of anticipating and preparing for changes in the business; uses a variety of methods and opportunities to learn and to exchange knowledge; encourages and facilitates development of others.

04. Bus Understanding and Commercial Sense

Applies understanding of how own division adds value to the business; uses knowledge of financial and business principles to deliver cost-effective solutions; adapts quickly to changes in the market, the industry and the organisation while upholding standards.

05. Builds and reinforces cust relationships

Strengthens relationships by taking every opportunity to listen and respond to customers and adapt solutions to meet their needs; demonstrates and encourages customer focus in all relationships and activities.

06. Leads with a team focus

Encourages effective team working within and across the department; respects diversity and recognises contributions from colleagues; coaches and leverages others to achieve goals; leads by example and through constant demonstration of SWIFT values.

07. Communicates effectively

Communicates effectively across a wide range of practical or theoretical issues ; modifies communication style to optimise understanding by others; clarifies applicable goals, objectives and business situations; acknowledges and respects other views.

What we offer
- We put you in control of career
- We give you a competitive package
- We help you perform at your best
- We help you make a difference
- We give you the freedom to be yourself
- We give you the freedom to be yourself. We are creating an environment of unique individuals - like you - with different perspectives on the financial industry and the world. An environment in which everyone’s voice counts and where you can reach your full potential regardless of_
- age, background, culture, colour, disability, gender, nationality, race, religion_
- , or veteran/military status._

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