Manager - Global Order to Cash (Emea/apac and Us)

7 days ago

Kuala Lumpur, Malaysia SWIFT Financial Messaging Services Full time

About the Role

In line with Division objectives and approved budgets, under guidance and coaching of a manager, to plan, follow-up, monitor and control all the activities of a delivery department, specialist function or project to deliver (directly or indirectly) SWIFT services and solutions to customers as per or above targets.

Role Purpose

In line with the company strategy/Operating Plan and within approved budgets, to handle all the activities of one complex or several delivery department(s), specialist function(s) or project(s) to deliver (directly or indirectly) Swift services and solutions to customers as per or above targets. Lead support teams operating 24/7 rendering service to global customers including alert management.

Education

University degree or equivalent experience in IT/Engineering of equivalent.

Experience

Demonstrated ability in a technical services/operations environment within financial, telecoms and/or BPO industry, of which minimum 3 years of team management experience.

Domains

Customer Engineering / Operations / Services

Key Responsibilities- Develop a team of support engineers, providing guidance, support and mentorship to ensure optimal performance.- Under guidance of senior management, implement and maintain HR policies/procedures. Hire, reward, coach, motivate and develop team members of the department to have qualified, competent and motivated employees.- Build, maintain and develop cross-departmental and cross-divisional relationships. Ensure the quality of services by monitoring the level of services provided, analysing trends, correcting deficiencies/deviations- Act as the management point of contact for any large problem or disaster and to initiate(preventive) actions in response to incidents. Provide technical leadership to staff.- Be a great partner and communication with large accounts/suppliers and collaborators in order to resolve and prevent complex problems.- Ensure readiness of staff, processes and tools to support new products and services.- Implement service improvement programs and lead the introduction of change to maximise performance (time, cost, quality)

Competency Profile

Takes Accountability for Delivering Results- Makes and takes accountability for significant decisions and actions on operational/tactical issues; takes initiative to deliver results under conditions of pressure, adversity and uncertainty with full understanding of potential risks.

Demonstrates Operational Excellence- Defines, implements and manages to the highest standards of operational excellence required for service and product delivery; encourages and promotes a continuous improvement approach for business processes and policies to drive operational success in terms of the security, availability and reliability.- Expands knowledge Translates creative ideas into plans or projects for the business; demonstrates a commitment to learn and develop self and others; takes accountability to ensure knowledge is retained and shared to advance organisation capability and gain business advantage.

Business Understanding and Commercial Sense- Promotes and applies business/management principles to improve commercial performance through a deep understanding of Swift, the competition and the market; champions changes that strengthen competitiveness and the value proposition.- Builds and reinforces customer relationships.- Establishes, cultivates and develops relationships with critical customers or business partners; uses understanding of customer requirements and needs to drive the development of customer solutions; runs the potentially conflicting priorities of owners/customers while demonstrating and promoting the highest level of conduct and responsiveness in all relationships.

Leads with a team focus- Forms and mobilises teams; contributes to team effectiveness through people management or professional leadership; respects diversity and encourages others to do so; provides motivational opportunities and recognises differences in team member contributions; serves as a role model by living Swift values.

Communicates effectively

Communicates business strategies and approaches in challenging circumstances; adjusts communication style to optimise effectiveness in a multi-lingual environment; provides clarification of key corporate initiatives and messages; recognises and respects the points of view of others.

For more info on the role, you may reach to the
Recruiter for this role,
Sobasri Sinaiah
Apac Senior Talent Acquisition Specialist
Hiring Manager for this role, V
iknesh Venkathaialam, PMP, PSM

What we offer
- We put you in control of career
- We give you a competitive package
- We help you perform at your best
- We help you make a difference
- We give you the freedom to be yourself
- We give you the freedom to be yourself. We are creating an environment of unique individuals - like you - with different perspectives on the financial industry and the world. An environment in whic

  • Cash Reconciliation Analyst

    3 days ago

    Kuala Lumpur, Malaysia S&P Global Full time

    **About the Role**: **Grade Level (for internal use)**: 07 Job Description Please note that you will be working in rotating shift (EMEA & US Hours) and will be eligible for shift allowances. **Department Overview**: S&P Global WSO is an industry leader in leveraged loan and high-yield solutions and provides comprehensive products and services for portfolio...

  • Gl and Fp&a Accountant Emea

    4 weeks ago

    Kuala Lumpur, Malaysia Ingredion Incorporated APAC EMEA Shared Services Sdn Bhd Full time

    **Location**: KL Eco City, Mercu 3 **Reports to**: Manager, GL (EMEA), Kuala Lumpur SSC **Workplace type**: Hybrid **Working Hours**: 1pm - 10pm **Company Background**: Ingredion is a Fortune 500 provider of ingredient solutions that touch millions of lives, every day. With over 19,000 customers in 120 countries, we create solutions that help nourish,...

  • Fp&a Analyst

    1 week ago

    Kuala Lumpur, Malaysia Ingredion Incorporated APAC EMEA Shared Services Sdn Bhd Full time

    **Core Responsibilities**: Work closely with the onsite FP&A counterpart to prepare long-range plans, annual goal, and periodic forecasts. Collaborate with the business stakeholders for data gathering and requirements alignment. Perform BPC uploads for finalized Goals and Latest Estimates. Carry out periodic business analysis as per requirement and provide...

  • Financial Analyst

    7 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Ingredion APAC EMEA Shared Services Sdn Bhd Full time

    Job OverviewIngredion APAC EMEA Shared Services Sdn Bhd is seeking a skilled Junior GL Accountant to join our team. The successful candidate will be responsible for performing accounting activities, preparing and posting Journal entries, working on SAP accounting modules, and producing timely financial information in accordance with Local GAAP of relevant...

  • Financial Analyst for APAC and EMEA Regions

    4 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia ByteDance Full time

    ByteDance's mission is to inspire creativity and enrich life. The company's suite of products, including TikTok and platforms specific to the China market, has made it easier and more fun for people to connect with, consume, and create content.About the RoleThis role involves reviewing and processing assigned payment requests for APAC & EMEA regions on a...

  • APAC Cash and Credit Operations Lead

    6 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Global Blue Full time

    ResponsibilitiesThe successful candidate will oversee the entire cash and credit management operation in the APAC region, working closely with the Head of the Shared Service Centre. Key responsibilities include:Managing the team to ensure timely and accurate processing of accounts payable and accounts receivable.Reviewing and approving payments, bank...

  • Invoice Processor, Ap

    3 weeks ago

    Kuala Lumpur, Malaysia Ingredion Incorporated APAC EMEA Shared Services Sdn Bhd Full time

    **Location**: KL Eco City, Mercu 3 **Reports to**: AP Senior/Supervisor Invoice Processor, Accounts Payable **Workplace type**: Hybrid **Working hours**: 1pm - 10pm **Company Background**: Ingredion is a Fortune 500 provider of ingredient solutions that touch millions of lives, every day. With over 19,000 customers in 120 countries, we create solutions that...

  • Expert, Order-to-cash

    7 days ago

    Kuala Lumpur, Malaysia BASF Asia-Pacific Service Centre Sdn. Bhd. Full time

    **_Do you want to work with passionate teams, providing excellent business and digital services to the Asia Pacific region? _** **_Do you want an open, supportive, and caring working environment?_** **_ Do you view your development needs seriously as we do?_** **_ If YES, then take your career to the #NextLevel with BASF !_** **Objectives of the...

  • Assistant Manager, Order to Cash

    7 days ago

    Kuala Lumpur, Malaysia British American Tobacco Full time

    **BAT is evolving at pace - truly like no other organisation.** **To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day. Come be a part of this journey!** **BAT DIGITAL BUSINESS SERVICE** **IS LOOKING FOR AN ASSISTANT MANAGER - ORDER TO CASH** **SENIORITY LEVEL**:Junior Management...

  • Consultant SAP Order-to-cash

    1 week ago

    Kuala Lumpur, Malaysia Sika Full time

    Company Description Sika is a specialty chemicals company with a leading position in the development and production of systems and products for bonding, sealing, damping, reinforcing, and protecting in the building sector and motor vehicle industry. With over 33’500 employees, Sika has subsidiaries in more than 100 countries around the world and...

  • Project Manager

    3 weeks ago

    Kuala Lumpur, Malaysia GTreasury Full time

    **Project Manager (Remote, APAC)** **Job Summary**: GTreasury is the leading innovator of integrated SaaS treasury and risk management solutions for the digital treasurer. Developed using the latest technology, GTreasury helps empower organizations on their path to strategic treasury, by enabling total visibility into their cash, liquidity, payments and...

  • Senior Cash Management Specialist

    7 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Space Executive Full time

    APAC & US Financial RoleAs a Group Senior Treasury Manager - APAC & US, you will play a critical role in supporting the company's global financial objectives. Key responsibilities include:Developing and implementing effective cash management strategies to optimize liquidity and minimize risk.Analyzing and advising on funding requirements to support business...

  • Global Payment Expert

    4 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia TikTok Pte. Ltd. Full time

    Job DescriptionThe Global Payment Expert will play a critical role in reviewing and processing payment requests for the APAC & EMEA regions. This position requires a high level of attention to detail and strong analytical skills.About UsTikTok Pte. Ltd. is a leading technology company that has made it easier and more fun for people to connect with, consume,...

  • Order to Cash Associate

    4 weeks ago

    Kuala Lumpur, Malaysia Recruit Express Service Sdn Bhd Full time

    Ensure that the final invoices are accurate and sent to the customer. This includes the check of drafts, new orders, purchase orders, etc. - Negotiate billing credits with the customer. - Create billing and ordering reports for internal or external use. - Contribute to the measurement of the performance related to the Financial Management services (days...

  • Finance Manager

    4 weeks ago

    Kuala Lumpur, Malaysia FedEx Logistics APAC Full time

    **Company**: FedEx Logistics APAC **Job Title**: Finance Manager **Job Requisition #**: RC483398 **Address**: Suite 1-09-3 Menara IJM Land Penang, Malaysia Level 21 Unit 13A Menara Q Sentral Kuala Lumpur, Malaysia **Time Type**: Full Time **Job Type**: Regular **Job Family**: FTN: Accounting/Finance Management - To ensure accurate and timely recording of...

  • Order to Cash Manager

    2 weeks ago

    Kuala Lumpur, Malaysia Ingenious Job Full time

    Location: Mid Valley **Overview of The Role** This position is accountable for the successful delivery of Order to Cash services for SMVIP affiliate, in accordance to the defined SLAs/KPIs. To ensure both the processes are in comply to Group policies and procedures, and local statutory requirement. Support and drive continuous improvement/automation. -...

  • Manager, Order to Cash

    1 week ago

    Kuala Lumpur, Malaysia The Estée Lauder Companies Full time

    This position is accountable for the successful delivery of Order to Cash services for SMVIP affiliate, in accordance to the defined SLAs/KPIs. To ensure both the processes are in comply to Group policies and procedures, and local statutory requirement. Support and drive continuous improvement/automation. - Responsible for the quality, accuracy and timely...

  • SAP Order to Cash Consultant

    1 week ago

    Kuala Lumpur, Malaysia Straumann Full time

    **Responsibilities**: - Lead projects aimed at optimizing order to cash processes and enhancing supply chain operations. - Contribute to medium to larger scale SAP projects, ensuring alignment with business objectives. - Identify, evaluate, and implement improvements to existing solutions. - Customize and enhance SAP SD and MM modules to address specific...

  • Manager, Order to Cash

    3 weeks ago

    Kuala Lumpur, Malaysia Ingenious Job Full time

    Category: - Manager - Industry: - Beauty - Location: - Kuala Lumpur - W.P Kuala Lumpur - Education: - Bachelor Degree - Country: - Malaysia - Salary Range: - 9500-9500 - Experience(Min): - 2-3years - Job Type: - Full Time Permanent- Requirement: - Technically strong in Order to Cash (O2C) and Retail Accounting (including Online) process and capable...

  • Order to Cash Assistant Manager

    2 weeks ago

    Kuala Lumpur, Malaysia British American Tobacco Full time

    **BAT is evolving at pace - truly like no other organisation.** **To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day. Come be a part of this journey!** **BAT KL** **IS LOOKING FOR A CREDIT MANAGEMENT ASSISTANT MANAGER - ORDER TO CASH** **SENIORITY LEVEL**:Management **FUNCTION**:...