Order to Cash Assistant Manager

4 days ago

Kuala Lumpur, Malaysia British American Tobacco Full time

**BAT is evolving at pace - truly like no other organisation.**

**To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day. Come be a part of this journey**

**BAT KL** **IS LOOKING FOR A CREDIT MANAGEMENT ASSISTANT MANAGER - ORDER TO CASH**

**SENIORITY LEVEL**:Management

**FUNCTION**: GBS Finance - Order to Cash

**SALARY RANGE**:Market salary + Excellent benefits + Market leading bonus

**SHIFT**:Sunday to Thursday (12PM to 9PM)

**LOCATION**:Sunway Geo, Kuala Lumpur

**ROLE POSITIONING AND OBJECTIVES**

The Assistant Manager for Credit Management (CM) will be involved in overseeing and performing of information within Credit Management and Collection processes to ensure quality and accurate completion of services and key performance indicators (KPIs), as defined in the Operating Level Agreement (OLA).

**Reports to**:OTC Manager

**Reporting Level**:N/A

**WHAT YOU WILL BE ACCOUNTABLE FOR**

**Transaction Processing**
- Plan, organize and supervise team’s work.
- Review reports which performed by team members.
- Communicate potential issues/risks with team.
- Provide support for implementation of project migration and global initiative.

**Process Excellence**
- Monitor and manage performance measures/key performance indicators (KPIs).
- Responsible for BAT’s Credit Management and Collection processes, procedures and standards.
- Lead continuous improvement in process efficiency and effectiveness.
- Ensure internal controls programs are adhered.

**Customer Relationship Management**
- Monitor and addresses customer needs and issues, ensuring that customers are satisfied with overall process services.
- Maintain working relationship across functions.

**People Management**
- Create a positive work environment that fosters team performance.
- Organize and conduct regular meetings and communications with team members.
- Coach team members to improve skills and knowledge required to perform his/her job effectively.
- Counsel team members on performance improvement and career development.
- Resolve management team conflict with sensitivity, tact and fairness.

**Financial Management, Budgeting and Reporting**
- Participate in strategic planning for BAT.
- Develop & manage short and long-term operational and strategic goals for Order to Cash.
- Facilitate the assimilation of new companies or markets into GBS processes during merger and acquisition initiatives.
- Performs additional financial management processes including reporting and operational planning.
- Develop and manage disaster recovery plan.

**ESSENTIAL EXPERIENCE, SKILLS AND KNOWLEDGE**
- University degree in accounting related field or equivalent.
- 4 to 5 years of experience in Finance & Accounting in a multinational corporation.
- SAP knowledge is an added advantage.
- Excellent knowledge of finance and accounting.
- Strong knowledge of regulation on accounting and tax requirements.
- Advanced knowledge and use of office productivity tools (MS Office, Outlook, etc.)
- Ability to use SAP FI/CO module is an added advantage.
- Excellent leadership and management skills (e.g., planning, organization, direction of employees).
- Excellent verbal and written communication skills in English (e.g., presentation, listening, report writing)
- Good interpersonal skills (e.g., tact/diplomacy, persuasion, cooperation, ability to motivate others)

**WE ARE BAT**

At BAT we are committed to our Purpose of creating A Better Tomorrow. This is what drives our people and our passion for innovation. **See what is possible for you at BAT.**
- Global Top Employer with 53,000 BAT people across more than 180 markets
- Brands sold in over 200 markets, made in 44 factories in 42 countries
- Newly established Tech Hubs building world-class capabilities for innovation in 4 strategic locations
- Diversity leader in the Financial Times and International Women’s Day Best Practice winner
- Seal Award winner - one of 50 most sustainable companies

**BELONGING, ACHIEVING, TOGETHER**

Collaboration, diversity and teamwork underpin everything we do here at BAT. We know that collaborating with colleagues from different backgrounds is what makes us stronger and best prepared to meet our business goals. **Come bring your difference

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