Squad Lead,sme Digital Bkg

2 months ago


Kuala Lumpur, Malaysia RHB Banking Group Full time

Working Hour
- Regular Hours
Monday - Friday- Business Area
- Community Banking- Location
- Malaysia - Kuala Lumpur- Description

**Primary Objective**:

- Deliver digital financing features across multiple tech platforms
- Oversee overall deliverables and plan across product categories & channels

Mission is to Grow micro to small business segment and allow SMEs to seek financing with RHB digitally
**Key Responsibilities**:
Product vision and Value delivery
- Design, develop, and test digital engagement platforms to allow SME customers to obtain and use products easily
- Improve and develop SME products to meet the needs of micro
- to small businesses
- Revise platforms to improve their usability and utility based on identified customer needs
- Focus on PLM/smaller businesses which require lower cost-to-acquire engagement platforms
- Market digital platforms to increase their adoption

Coordination & prioritization
- Align 'Quest' vision & business case with all key stakeholders
- Ensure alignment of product prioritization decisions with all stakeholders
- Clearly communicate product developments and impact to all stakeholders

Support and team mgmt.
- Weekly tracking and report of performance submission, approval and disbursement
- Weekly tracking and report of leads coversion from digital platform i.e. digital marketing platform, sme financing online portal
- CGC Portfolio Guarantee contract review and renewal
- Partners collaboration contract review and renewal
- Monthly update and report to GBTBC
- Monthly Portfolio Quality review
- Weekly IT check point meeting
- Plan / Organise sales campaign to promote product
- Organise event/ workshops with association, business guilds and agencies to promote product
- Conduct training to sales, call centre and branches
- Handle technical issues faced by users
- Submit report and process payment/ commission for leads referral agent such as ringgitplus, CGC etc.
- Prepare and submit report to CGC on portfolio guarantee scheme
- Prepare and submit report to partners
- Requirements

**Requirements**:
Bachelor Degree -.
- At least 5 years of experience in Micro and SME Financing with strong understanding of credit principles and requirements
- Experience in managing a team in executing digital initiatives and project relating to digital financing/ loan origination system/ scorecard

Experience in digital partnerships and collaborations
- Sets clear and realistic goals, focused on highest value activities
- Motivates and inspires others - draws out the best in people
- Strong team player; able to work with other leaders
- Good written communication skills
- Operates with focus of creating value for the customer
- Understanding of relative compliance requirements and processes
- Strong problem solving skill to support issue resolution
- Adept at solving problems in a logical and fact-driven manner (e.g., when tackling technical challenges, obstacles, backlog prioritization)
- Highly adaptable and able to respond to change fast
- Resourceful and able to leverage network effectively
- Ability to collaborate and help the squad members
- Actively listens to others, understands and values others' views
- Ability communicate opinions or views of squad/circle members clearly
- Understand SME customer journey in early/onboarding stage and for PLM/smaller businesses
- Ethnographic research to understand customer pain points
- Benefits

Dental, Education support, Miscellaneous allowance, Medical, Loans, Sports (e.g. Gym), Parking, Vision, Regular hours, Mondays - Fridays, Casual Business Wear, Performance Based Rewards



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