Native Japanese Speakers for Pharmaceutical Project

3 months ago


Kuala Lumpur, Malaysia Gratitude Inc. Full time

**Role**:Customer Care Officer

**Timings**:Rotational Shifts (Permanent)

**Industry**:BPO

**Work Mode**:Work from office

**Functional Area**:ITES / BPO / Customer Service

**Process**:Voice

Key Skills: Customer Service Fine Chemicals Flexible Multitasking Pharmaceutics Problem Solving Quick learner Customer service advisor- Deep understanding of Key Performance Indicator (‘KPIs’)
- probe for understanding, use decision-support tools and resources to resolve customer issues that are non-standard/unstructured and require some.
- Handling inquiries/complaints through voice and non-voice
- Understand the language, culture/local nuance of Japanese Consumer
- Listen attentively to customer needs and concerns; demonstrate empathy while

maximizing.
- Opportunity to build rapport with the customer.
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain broad knowledge of client products and/or services.
- Prepare complete and accurate work including appropriately notating accounts as required.
- Participate in activities designed to improve customer satisfaction and business performance.
- Track, document and retrieve information in call tracking database.- High school diploma with 1 year plus of customer service experience preferred.
- Consumer Health experience will be an added advantage.
- Courteous with strong customer service orientation
- Strong computer navigation skills and PC Knowledge
- Ability to effectively communicate in Japanese & English, both written and verbally.
- Letter writing skills are a must(As a part of Japanese culture. it is required to write letters of

apology to handle the complaints from customers)



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