Client Service Associate

7 months ago


Brickfields, Malaysia Agensi Pekerjaan Skillset Sdn. Bhd. Full time

**JOB REQUIREMENTS**:

- Excellent communication and writing skills in **Mandarin** and **English.**
- **SPM leavers and fresh graduates** are encouraged to apply.
- Able to work on **rotational shifts.**
- Prior working experience in the **call service industry** will be an added advantage.
- Good problem-solving skills and ability to perform in a high-paced working environment.
- Age group 18 up to 45 years old.
- Malaysian citizen.

**JOB DESCRIPTION**:

- Perform all procedures accurately, including following the SOP of call flows, work processes, data entry requirements, and complaint management processes.
- Demonstrate a strong customer service orientation and take responsibility for ensuring customer satisfaction.
- Maintain a high level of professionalism and effective customer service.
- Ensure all SLAs are met accordingly.

**Job Types**: Full-time, Permanent

Pay: RM3,700.00 - RM5,500.00 per month

**Benefits**:

- Maternity leave
- Opportunities for promotion
- Professional development

Schedule:

- Afternoon shift
- Day shift
- Early shift
- Evening shift
- Night shift
- Rotational shift

Supplemental pay types:

- Attendance bonus
- Overtime pay
- Performance bonus



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