Assistant Manager, Customer Service

At CCM, we won't forget what makes customers happy, simply because we are customers too. We are obsessively passionate about being a happy customer ourselves to remind us how to treat others the same way. We come to work every day with one simple belief - we too can make a difference for your customers. This is our lifelong goal simply because we love what...

We are a leading chemical company, with the best teams developing intelligent solutions for our customers, and for a sustainable future. We connect and develop people with diverse talents all over the world. For you, this means a variety of ways to progress. Not only your performance but also your personality matter to us, regardless of gender, age,...

**Responsibilities**: - Manage and guide the smooth operation of daily customer service tasks, supervise, coach, streamline processes, and conduct standardized evaluations to enhance the efficiency of customer service. Provide clear instructions on complex issues. - Collaborate with the Customer Service QC team to conduct knowledge training, handle...

Assistant Manager, Customer Service **Responsibilites**: - **Operational Management**: - Lead, manage and coach the regional customer services team to achieve high levels of customer satisfaction and retention. - Assist the Customer Service Manager in developing and implementing strategies, policies, and procedures to improve customer satisfaction and...

**Job Brief** In this position, the individual is tasked with supervising Customer Service Executives and Team Leaders to ensure the provision of exceptional customer service. The Assistant Manager is also responsible for identifying bottlenecks, suggesting improvements, and optimizing operations to enhance efficiency. Furthermore, He/She are responsible...

**Job Brief**: **Responsibilities**: - Setting realistic expectations, resolving fulfilment-related problems and providing support to the customer, ensuring a high level of satisfaction. - Primarily handle inquiries via various channels & platforms about orders, payments, shipping, vouchers, etc. from both seller and buyer through native channels or...

**Role: Assistant Manager/Customer Services** **Project Background**: Online Trading **Work Location**: Kuala Lumpur **Salary details**:Basic salary: RM10,000 - 20,000/ per month **Role and Responsibilities**: - Lead and motivate a team of customer service representatives to achieve performance goals and deliver exceptional service for Customer Support...

**Responsibilites**: - **Operational Management**: - Lead, manage and coach the regional customer services team to achieve high levels of customer satisfaction and retention. - Assist the Customer Service Manager in developing and implementing strategies, policies, and procedures to improve customer satisfaction and operational efficiency. - Resolve...

**Job Summary** **About Us**: HearLIFE is the biggest One-Stop Hearing Care Group in South East Asia with regional offices located at Malaysia, Singapore, Indonesia, Thailand, Vietnam, Myanmar and South Korea. HearLIFE Malaysia currently headquartered in Kuala Lumpur and operates from six (6) outlets throughout Malaysia. HearLIFE Hearing Care Centre offers...

**Essential / Key Duties & Responsibilities**: 1. Answering calls from the Branches, Agents and Customers regarding Unit Trusts. 2. Provide customer service to customer and agents who walk in at the counter. 3. Follow up for incomplete transactions submitted by branches, agents and customers. 4. Handling written enquiries related to agent and...

**About KKday** KKday is accelerating the world’s transition to the brand new travel experience. As the largest travel-experience platform in Asia, KKday is committed to integrating and developing an one-stop platform to meet all travellers’ needs. KKday has curated more than 300,000 unique experiences and activities in over 92 countries and 550 cities...

About the opportunity - Maintaining positive relationships with teams by establishing a good line of communication between the team Leads and the company - Leading the assigned BPOs in managing conflict, and ensuring the team's processes and tasks are carried out efficiently - Develops strategies to promote team member adherence to company regulations and...

**Responsibilities**: - To resolve customer complaint in a prompt and efficient manner. - To liaise with relevant departments in solving problem in an effective & timely manner. - To ensure the fulfillment of service appointments target set by Technical & Sales department nationwide. - To monitor on the status of Customer Feedback Form (CFF ) raised. - To...

**Roles & Responsibilities：** - Deliver fair outcome to our customers and ensure the quality of service in place. - Actively share customer feedback to internal departments to improve the customer experience. - Actively respond to the feedback received from the social medias. - Work with internal teams to ensure the pre & post service for all products are...

Position: Assistant Manager - Mandarin Speaker Location: Kuala Lumpur, Malaysia Working hours: 24/7 rotational shift **Salary**: RM8,500 - RM9,900 (basic) + OT + Night shift allowance **Responsibilities**: - Assist in hiring, orientation, and training for a capable workforce - Provide leadership support to Customer Service team - Manage staffing schedules...

**Location**: Bangsar South, Kuala Lumpur **Responsibilities**: - Delivering excellent customer care. - Build up your business acumen while learning to address customer needs. - Be part of the team that is solving complex problems for the customers. - Serve as the primary customer contact for your assigned portfolio of accounts and ensure all customer...

**About the role**: Overall CSM Responsibility To have overall responsibility for Quality of Service and Customer satisfaction for all implemented Orange Business Services in-sourced and outsourced services and solutions on assigned customer(s). (measure service provided against defined Service Level Agreements) To be the Malaysia and International...

Job Scope: 1)To answer call 2)To check incoming fax and proceed for further action 3)to issue and print Delivery order 4)to liaise with logistic to make sure smooth delivery 5)To assist other matter requires by Business Manager and other colleague Working hours is 8.00 am -5.30 pm Monday to Friday. **Job Type**: Permanent **Salary**: Up to RM2,300.00...

We are hiring Customer Service Assistant Manager (Mandarin Speaker) Salary Range: RM3000 - RM4500 **Key Responsibilities**: - Assist the Manager in overseeing the daily operations of the CS team and provide guidance and support for handling 2nd level issues. - Collaborate with the CS Team Lead to identify and implement process improvements aimed at...

Responsible and ensure financial information and accounting records are accurate and up-to-date and ensure accuracy in financial reporting so that the company remains solvent and can pay its debts. Other duties and responsibilities include: - 1) book-keeping and general accounting 2) handle the data entry and daily financial records, 2) adding up all the...