Customer Service Executive Wfh
3 weeks ago
**JOB REQUIREMENTS**:
- Excellent communication and writing skills in **English** and **Bahasa Malaysia.**:
- Able to communicate in **Mandarin** **and Cantonese**.
- **SPM leavers** are encouraged to apply.
- Able to work on **rotational shifts.**:
- Prior working experience in the **call service industry** will be an added advantage.
- Good problem-solving skills and ability to perform under a high paced working environment.
- Age Group**:18-60 years old.**
**JOB DESCRIPTION**:
- Handling all inbound calls pertaining to customer general enquiries, complaints, comments, feedbacks and other raising issues related to the company’s products.
- Exceeding customer expectation in terms of customer service & accurate information.
- Working in a team to achieve the required KPI elements and SLA.
**Job Types**: Full-time, Contract
Contract length: 24 months
Pay: RM3,000.00 - RM4,250.00 per month
**Benefits**:
- Opportunities for promotion
- Professional development
Schedule:
- Rotational shift
Supplemental pay types:
- Overtime pay
- Performance bonus
Ability to commute/relocate:
- Shah Alam: Reliably commute or planning to relocate before starting work (preferred)
**Education**:
- STM/STPM (preferred)
**Language**:
- Mandarin (preferred)
- Cantonese (preferred)
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