Technical Support Specialist

1 week ago

Kuala Lumpur, Malaysia Worldline Full time

**T**his** is **Worldline**

We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to unicorns and international banks. From San Francisco to Auckland. We are in every corner of the world, in every part of commerce. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.

**The O**pportunity**

We have many hardworking and dedicated peers that would love for you to work with them. We are always looking for new and innovative ways to improve quality, reduce costs, build excellent solutions, and grow customer happiness. If you are a highly skilled **Technical Support Specialist **who has a creative mind and passionate about delivering, then get ready to join our company

**Day-to-Day Responsibilities***
- Ensuring the availability, latency, performance, efficiency, change management, monitoring, emergency response, and capacity planning of services in Worldline’s infrastructure.
- Writing infra automation scripts/code ensuring efficient infra and system maintenance
- On rotational stand by and response to incident calls
- Post-incident review, reports and performing post-incident long term remediation of failed services
- Work closely with development teams, security team to ensure services are meeting Company’s objectives
- Able to comprehend and suggest solution to meet various industrial standards and quality procedures
- Vast knowledge and experience in virtualization technology, Windows, Linux, database (Mysql).
- You’re expected to work on standby according to business needs but will be compensated accordingly on top of your monthly fixed-income.

**What We Are Looking For**

We look for big thinkers. People who can drive positive change, step up and show what’s next - people with passion, can-do attitude and a hunger to learn and grow. In practice this means:

- All round knowledge and experiences of VMware virtualization, Windows and Linux operating system. Active Directory and LDAP knowledge is essential.
- Docker or kubernetes working and administrative knowledge.
- Education requirement: University Degree in Computer Science, Information Technology.
- Other certifications such as VMware certified administrator, Windows certified administrator, Cloud platform certification, certified kurbenetes administrator

**Perks & Benefits**

At Worldline you’ll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:

- Be part of a company guided by a strong purpose to do good and recognized as top 1% of the most sustainable companies in all sectors worldwide.
- Work with inspiring colleagues and be empowered to learn, grow and accelerate your career.
- Flexi benefits include (Healthcare Packages, Physical Wellness, Family Wellness and Technology Purchases).
- Birthday Leave plus more

**Shape the evolution**

We are on an exciting journey towards the next frontiers of payments technology, and we look for big thinkers, people with passion, can-do attitude and a hunger to learn and grow. Here you’ll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. With an empowering culture, strong technology and extensive training opportunities, we help you accelerate your career - wherever you decide to go. Join our global team of 18,000 innovators and shape a tomorrow that is yours to own.

**_

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