Gbs - Cb - Statementing My (Manager)

4 days ago


Malaysia CIMB Group Full time

**Job Purpose **
- The role is to ensure production support and deployment of project delivery (enhancement /maintenance/problem fixes). The role is to provide level 2 production support and responsible for the maintenance and service improvement of system, their components and quality assurance activities.**Key Responsibilities **
- Perform system maintenance activities as well as coordinate thorough testing activities in various environments including but not limited to SIT/UAT/Regression Testing, production, and disaster recovery.
- Configure automated system alerts and perform pro-active monitoring of the systems performance and availability.
- Work with vendor on unresolved incidents.
- Manage incident logging and ticketing queues by acknowledging, monitoring, tracking and reporting the status and escalate, when needed, on a timely manner for immediate action.
- Review and contribute to the root cause analysis and permanent corrective actions.
- Provide regular feedback, status and reporting of incidents/ problems for management and impacted stakeholders updates on a timely manner.
- Assist in the production deployment, technology refresh or migration including initiate and manage requests and necessary approvals for changes and upgrades.
- Assist in the systems integration testing with GT partners and business users.
- Collate and prepare ticket status, operational reports and information as required by management, business stakeholders, auditors, regulators, etc.
- Actively participate in and contribute to the improvement of IT support operations, processes as well as share best practices.

**Job Specification *
**Qualifications**:

- (Basic Degree/Diploma etc.)- Bachelor's degree in computer science, software engineering or a related study, or equivalent experience.
- Professional Qualification and/or Regulatory, Licensing requirementsNIL
- Relevant Work Experience- 3-6 years’ work experience of L2 to L3 IT support operations in large commercial, service-based or vendor organisation or financial institution
- Experience in loyalty rewarding and statements domain (added advantage) Experience in banking product**Required Competencies and Skills *
Competencies/Skills
- (Essential to succeed in this job)Technical/ Functional skills
- Application Servers: JBoss, IIS, Apache Tomcat
- RDBMS, Object Oriented Approaches and Methodology
- Operating Systems: RHEL 8, Window 2016
- Network: TCP/IP, LAN, WAN
- Programming Languages: PL/SQL, SQL, JAVA, UNIX Shell, Windows Batch
- Databases: Oracle 19c
- Incident, Problem and Change Management Practices
- Basic understanding of ITIL Framework
- Software Development Life Cycle (SDLC) Framework and Practices
- IT Monitoring Tools and Automation Processes
- Banking Functions and Operating Environment
- Local and International Regulatory Requirements and Guidelines
- Technology Risk Drivers
- Business Awareness
- Analytical
- Troubleshooting Problem-SolvingNon-Technical skills
- Good technical, analytical, written and oral communication skills.
- Ability to work among teams and good time management.
- Technical and result oriented and can work independently.
- Prepare detail design document, technical documentation, unit test cases.



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