[international Airline] Customer Experience Advisor
3 weeks ago
_**Looking for a high flying career?**_
**_Job Responsibilities: _**
- Provide support for an award winning International Airline Company
- Deliver **_world-class customer service_** while responding to customer inquiries and concerns via the chat channel
- Address **_travel-related questions_** and issues communicated through chat.
- Assist customers with upgrade requests, baggage inquiries, delays, and cancellations.
- **_Build meaningful relationships with our customers_** through a consultative approach
- Respond and manage customer feedback and complaints
- **Requirements**: _
- Required language(s): Proficient in English (written and spoken)
- **Experience in the airlines/aviation industry will be an added advantage**_
**_Why Join Us_**
- **Accessible** via public transport **(nearby LRT)**:
- Basic _**+ additional allowances**_
- Urgent hiring
- Friendly colleagues & positive work environment
**Job Types**:
Contract Role - 12 months (**_opportunity to be absorbed as permanent staff_** with good performance and productivity)
**Salary**:
RM2,700.00 - RM3,500 (+ **additional allowances)**
**_*Fresh Graduates/Unemployed/Retrenched Employees are encouraged to apply._**
**Job Types**: Full-time, Contract, Fresh graduate
Contract length: 12 months
**Salary**: RM2,700.00 - RM3,500.00 per month
**Benefits**:
- Opportunities for promotion
- Professional development
Schedule:
- Afternoon shift
- Day shift
- Evening shift
- Night shift
- Rotational shift
Supplemental Pay:
- Commission pay
Application Question(s):
- Are you currently employed?
**Education**:
- STM/STPM (preferred)
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