Officer, Ground Ops

7 days ago


Subang Jaya, Malaysia Malaysia Airline Full time

**Job Title**:
Ground Operations Officer / Customer Service Assistant

**Reports To**:
Station Manager

**Role Purpose**:
Deliver professional assistance to process and facilitate passengers and their baggage through the airport with minimum inconvenience to them without tolerate the regulatory requirement and operation standards.

**Key Accountability**:
**Check In Counter**
- To ensure cleanliness of counter.
- Must be customer service oriented - greeting, smile always and polite.
- Check in - correct, fast & accurate.
- Travel document - up to date.
- Baggage tag - correct & sufficient.
- Baggage and lost n found issues - alert at all time.
- Open counter - 90 mins before STD.
- Close counter - 30 mins before STD.

**Gate & Arrival**
- To ensure boarding gate is opened at least half an hour prior to STD.
- Able to make delay and gate change announcements.
- To collect boarding pass and to assist passengers at the gate.
- To ensure no over size or heavy baggage taken to the aircraft.
- Able to coordinate boarding management smoothly.
- To ensure boarding and final announcements made.
- To ensure 20 minutes ground time not exceeded.
- To hand over and to collect aircraft documents for office filing.
- Inbound / Outbound Passenger Manifest
- Inbound / Outbound Cargo Manifest
- General Declaration (where applicable)
- Inbound / Outbound Signed Loadsheet & NOTOC
- Weather Report (where applicable)
- Signed Fuel Chit

Planning & Preparation of Loadsheet - Only for appointed staff
- To do EZFW calculation and dispatch the EZFW Advice to SZBOCC (day before).
- Double check EZFW on flight day and re-advise new weight if major weight change (more than 5 passenger difference).
- To ensure on-time preparation of Manifest.
- To co-ordinate with gate that final Load data is accurate.
- To plan and prepare LIR for aircraft loading.
- To liaise with Apron on accuracy of loading as planned by checking and verifying the signed LIR as per Load sheet.

**Qualification & Experience**:

- Minimum SPM or equivalent. Credit in Bahasa Malaysia, English and Mathematics.
- Must be physically fit.
- Experience in airline baggage handling is an added advantage.
- Good communication skills, pleasant personality, customer oriented and hospitable. Able to follow instructions.
- Able to communicate in Bahasa Malaysia and English. Both written and verbal.
- Able to work on shift, weekend and public holidays. Possess own transport.
- Must be proficient in Microsoft Office and airlines operation systems.

**Skills & Knowledge**:

- Strong skills in SAP system and basic knowledge in accountancy
- Good knowledge in managing invoices, billing, purchase requisition, purchase order, account receivable, account payable with several stakeholders such as finance, group procurement, BU and vendors
- Good knowledge in administrative, financial and budgetary in facilities management
- Good skills in stakeholder management with BU, internal management to external vendors


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