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Customer Training Specialist

4 weeks ago

Kuala Lumpur, Malaysia Thomson Reuters Full time

Are you passionate about providing online and digital product training for legal and tax customers and/or employees to support new sales, increase customer usage, drive growth and contribute to retention targets?

We are hiring for a **Customer Training Specialist **to serve as the "technical expert” in the online platforms to drive usage, reinforce value position to ensure our customer gets a return on investment resulting in high retention rates.

**About the Role**
In this opportunity as Customer Training Specialist, you will:

- Contact new customers in the assigned region/territory to offer training - f2f and/or digital options - and achieve a target of training events delivered.
- Work in partnership with the CRM to identify/manage at risk customers to formalize a retention strategy.
- Prepare and deliver customize training courses to meet clients needs e.g topic, practice area, scenario and platform.
- Support sales activity by conducting product demonstrations, creating topic and practice area videos & demonstration scripts to support sales certification programs, as well as identifying up-sell and cross-sell activity and submit referral form for sales.
- Maintain up-to-date topical leading case knowledge to enable building appropriate examples which highlight the VP.
- Provide platform UAT and client feedback to support product development and enhancement releases.
- Timely and accurately record keeping with 24 hours of event - (client contact, training events, cases, ask a trainer).

**About You**
You're a fit for the role of Customer Training Specialist if your background includes:

- A training qualification in adult education. Legal studies or law degree or accounting qualifications would be a plus.
- Experience working in a professional library environment or law firm or accountancy firm.
- A strong communication and highly developed presentation skills, with an ability to think on one’s feet and communicate complex concepts to demanding groups of professionals
- An ability to field questions and control training/classroom environment
- An experience in the design, preparation and delivery of training programs, either classroom or virtual.
- An experience in conducting training needs analyses and adopting design methodologies to construct adulting learning programs.

**What's in it For You?**
You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

- ** Hybrid Work Model**: We've adopted a flexible hybrid working environment for our office-based roles while delivering a seamless experience that is digitally and physically connected
- ** Wellbeing**: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.
- ** Culture**:Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.
- ** Learning & Development**:LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.
- ** Social Impact**:Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.
- ** Purpose Driven Work**:We have a superpower that we’ve never talked about with as much pride as we should - we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

LI-DL2

Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services - Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and i

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