Rm5500 guest Experience Manager @kl Work From Home

5 days ago


Kuala Lumpur, Malaysia Global Outsourcing Company Full time

**Requirements**:

- You will lead the Guest Experience Department
- Minimum 4-5 years industry related experience or customer service/hospitality experience is required.
- Able to converse well in BM, English, and Chinese (Written Mandarin is an added advantage)
- Must own a laptop with a strong internet connection
- Tech Savvy
- Able to Multi-Task
- Have a full sense of responsibility and the ability to follow up on work within the timeline given
- Must reside in Klang Valley

**Responsibilities**:

- Prepare monthly shift schedule for Guest Experience Specialist
- Allocate task to Guest Experience Specialist
- Review daily booking
- Adjust selling price in multiple E-commerce portals according to occupancy
- Open calendar and update pricing in multiple E-commerce portals for a future booking
- Uploading of new properties in all portals
- Responsible for hiring and new staff training
- Responsible for implementation of policies and procedures
- Knowledgeable in all properties and unit facilities/services and ensures Guest Experience Specialists are equally knowledgeable
- Update SOP and properties details in the database
- Handle incidents and decision making
- Assist and hands-on with reservation booking during peak season
- Oversee the department to make sure smooth operation
- Any other task assigned by the CEO

**Benefits**:

- Flexibility to work from home as long as you have a laptop and a strong internet connection
- Rotation shift schedules, including weekends and public holidays. No midnight job required.
- EPF, Socso contribution
- Annual leave
- Employee empowerment which you have the freedom to make use of 10% of your time to learn new skills, as long as IT fits into our vision
- Fret not, we will train you until you become the captain of your own role



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