Process Executive Mandarin

1 week ago

Kuala Lumpur, Malaysia Cognizant Full time

Cognizant is looking for a **Process Executive **Mandarin** in developing customized product for our clients. The role is expected to drive technology discussions and analyze the current landscape for gaps in addressing business needs. Cognizant needs a motivated individual to challenge the status quo and provide thought leadership/best practices to enhance our current services and technologies.

**Job Title: Process Executive **Mandarin**

**Location: KL, Malaysia**

**Duration: Full Time**

**Position summary**:
The project involves identifying fraudulent users/transactions by analysing the purchase pattern of the business' customers to eliminate fraud for one of the Largest Technology giants.

As part of the contractual obligations, the client expects the team to certain policy guidelines, meet stringent TAT, productivity, and a minimum monthly average quality requirement of 99%.

**Language**: Mandarin

**Experience**: 0 - 3 Years of BPO experience/ Freshers can apply

**Requirements**:

- Willing to work in 24x7 environment.
- Ability to manage critical situations with minimum supervision.
- MS Office & strong keyboard skills
- Good interpersonal and communication skills
- Ability to perform in adverse situations.
- Excellent written, reading & spoken communications skills in English & Mandarin.
- Good Cognitive, Logical & Analytical skills
- Understanding of the social space (trends, influencers, engagement, things to be cautious of etc.)
- Excellent analytical and research skills
- Quick learning and understanding of complex processes.
- Experience with Payments Fraud & Risk (or similar programs)
- Internet Savvy

**Detailed Role & Responsibilities**
- Ensure to meet daily KPIs.
- Accountable for the success and quality of the process.
- Ensures that the process is followed correctly in Service Operations.
- Ability to learn to work with customer internal tools.
- Agent will also be trusted to maintain a high degree of confidentiality while meeting strict deadlines
- Flexible to work in assigned shift timings as per process requirements.

**About Cognizant**:
Job ID 44577

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