Customer Service Executive
23 hours ago
About Intrepid
Intrepid is a fast-growing and industry-leading ecommerce enabler, making sellers and brands successful in Ecommerce on all marketplace platforms across South East Asia through a combination of software solutions and value-added services across store management, online marketing, customer service (e.g. chat), data & intelligence, and fulfilment & logistics. The company operates in Indonesia, Philippines, Singapore, Vietnam, Thailand and Malaysia, was built by ex-Lazada founders and is run by a young, enthusiastic and energetic team, looking to help brands and sellers seize the full potential of the ecommerce opportunity in South East Asia.
The Role
As Customer Experience Representative, you will be responsible for supporting managed shops by answering buyer inquiries through chat on different e-commerce platforms, such as Lazada and Shopee. You are the first point of contact for online customers on our brand partners’ stores and handle incoming conversations in a professional, clear, and, concise manner to provide help and solutions real-time. Also, you answer reviews from customers, communicate promotions to the existing customer base and pro-actively reach out to customers in the buying funnel.
In this critical customer-facing role, a key component is to be able to work closely with various internal and external departments that includes, but not limited to, Key Account Management, Marketing, Production, and Operations to make sure information and knowledge about the store, products, services and promotions are communicated in the right manner to buyers of our brand partners’ e-stores.
**Responsibilities**:
- Respond to buyer inquiries in a timely and accurate manner via chat.
- Provide diligent and friendly service to ensure seamless customer experience.
- Increase sales performance through cross-selling and upselling.
- Contribute to the whole organization’s goal to maximize customer retention.
- Ensure chat response time and chat response rate SLAs are met.
- Ensure concern/s are addressed properly
- Identify needs of buyers by asking relevant probing questions.
- Attend course refreshers to ensure knowledge about the products and promotions are up to date.
- Acknowledging and resolving buyer concerns and / or complaints.
- Analyze and report product and / or promotion issues.
- Update internal databases with information about product issues and useful discussions with buyers.
- Monitor buyer complaints and proactively initiate outbound chat to aid assistance.
- Maintain a positive, empathetic and professional attitude toward customers.
- Ensure prime satisfaction of each buyer who reached out via chat.
Who we look for - the ideal profile
- First and foremost: passion for customer service, you are willing to go the extra mile to make our brand partners’ customers happy
- Good understanding of customer needs and excellent chat communication skills
- Experience in customer service, preferably in a chat customer service role with outbound and inbound responsibilities
- Professional, service-oriented and willingness and ability to learn about product knowledge
- Fluent in English, preferably in Mandarin Chinese and Malay as well to deal with clients' queries
What do we offer
- Competitive salary
- Key external facing position in a fast-growing international ecommerce company that has strong momentum and is at the forefront of a new industry in South East Asia
- You will work with leading brands across different categories and learn about their products, tone of voice and customer service needs
- English speaking environment, open, collaborative and fun culture
-
Customer Service Specialist
23 hours ago
Selangor, Malaysia Nityo Infotech Services Pte. Ltd. Full timeProfessionally handle high volume of inquiries from clients and customers. - You will be accountable for meeting individual (KPIs) and team goals. - Understand and deliver business strategies and improve customer services through the execution of self-service. - Continuously identify work process improvements. - Communicate to Team Leaders and (or) Manager.
-
Customer Service Assistant
7 months ago
Selangor, Malaysia Almedico Sdn Bhd Full time**CUSTOMER SERVICE ASSISTANT** (Non Executive) Salary Range: RM1,800 and above (depending on experience) Enjoy a 5-day week job and in PJ area **Responsibility** - To assist Customer Service Executive - To prepare Tenders and Quotations and follow up with customers and prospects. - To prepare all Sales Orders, Delivery Orders and Invoices to customers. -...
-
Customer Service Executive
4 days ago
Selangor, Malaysia MYEG Services Berhad Full time**Responsibilities**: - To communicate and brief customer on the overall procedures of Work Permit Renewal. - To responsible in end to end deliverable of PL (KS) Work Permit renewal upon assigned Company/ROC. - To review and feedback immediately on special cases, providing consultation and solution on problematic issues pertaining to immigration services...
-
Customer Service Executive- Immediate Joiners Only
23 hours ago
Selangor, Malaysia Nityo Infotech Services Pte. Ltd. Full timeGreetings from **Nityo infotech**, We are hiring on this below role on immediate basis, please have a look Job role: ' **Customer service**' Job location: Cyberjaya, Malaysia Job type : permanent Experience: 3months to 2 years **Salary**: 2400 RM basic + shift allowance + KPI The Customer Service Advisor interfaces with customers via inbound calls,...
-
Customer Service Representative
8 months ago
Selangor, Malaysia Gamers Hideout Full timeOptimize customer service experience, create engaged customers and facilitate organic growth. - Take ownership of customers issues and follow problems through to resolution. - Establish a clear mission and initiate strategies focused towards that mission. - Set-up service procedures, policies and standards. - Keep accurate records and document customer...
-
Customer Service Executive
7 months ago
Selangor, Malaysia Agensi Pekerjaan GMP (M) Sdn Bhd Full time**Responsibilities**: - To manage and handle all customer parts queries, process orders, monitor payments, claims and deliveries/shipping. - Order planning, stock replenishment and place order with factories & suppliers. - Communication with overseas suppliers to ensure prompt delivery. - Communication with forwarders for timely import clearance and...
-
Customer Service
23 hours ago
Selangor, Malaysia Graduan.com.my Full time**Job Scope**:**JOB DESCRIPTION**: - Answer inbound calls from the customers. - Provide high-quality service to achieve maximum customer satisfaction by resolving customer inquiries. - Proactively respond to customer requests, feedback, and inquiries by answering product and service questions. - Ensuring excellent service is delivered to customers. **JOB...
-
Customer Service Representative
7 months ago
Selangor, Malaysia Teleperformance Malaysia Sdn Bhd Full time**Job Details** Location: Kelana Center Point, Petaling Jaya, Selangor Shift: 5 working days (rotational shift) **Who is Teleperformance Malaysia** Teleperformance in Malaysia is a multilingual hub that supports services in more than 20 languages and dialects in Asia. Teleperformance Malaysia has seen rapid growth since its establishment in 2017 with 4...
-
Customer Service Administrator
9 months ago
Selangor, Malaysia Heinemann Duty Free Malaysia Sdn. Bhd Full timeIssue Resolution: Address customer concerns, troubleshoot problems, and strive for effective solutions to ensure a positive customer experience. - Order Processing: Manage orders, returns, and exchanges efficiently and accurately, maintaining detailed records of transactions. - Product Knowledge: Develop a deep understanding of our products or services to...
-
Front Desk Customer Experience
7 months ago
Kuala Selangor, Malaysia Cxl executive Full time**Position : Community Outreach Specialist** **Location **: **Kompleks PKNS, Kuala Selangor, Jalan Perusahaan Satu, Taman IKS, 45000 Kuala Selangor,** **Selangor** **Working Days**: 5 days per week ( Monday - Friday / 8.30 am - 4.30 pm) **Intake **:Immediately **Salary **:RM1,750 2. To monitor & track order status until complete. 3. To educate and explain...
-
Customer Service
7 months ago
Selangor, Malaysia Innoquest Pathology Sdn Bhd Full timeAttend to customer phone enquiries and complaints, provide appropriate solutions and alternatives; follow up to ensure resolution - Maintain a positive, empathetic, and professional attitude to ensure customer satisfaction - Keep records of customer interactions, transactions, comments, and complaints **Requirements**: - Strong communication skills, with...
-
Customer Service
7 months ago
Selangor, Malaysia SummitNext Technologies Sdn Bhd Full time**We, SummitNext Technologies Sdn. Bhd. is a BPO and Technology Solutions provider located in PJ, Selangor, where innovation meets excellence.** As we embark on our rapid expansion, we are eagerly seeking talented individuals to join our team as **Customer Service Specialists,** providing unrivalled support to our clients. **Position** Customer Service...
-
Sales Manager
1 week ago
Selangor, Malaysia PV Executive Search Sdn Bhd Full timeDesignation: Sales Manager Key Responsibilities Job Description & Requirements - Screen all leads for suitability and viability. - Sales Driven individual in achieving targets set by the company. - Able to identify targeted potential clients and/or special projects like health screenings, vaccinations, OH matters, wellness programs etc. and to cascade it to...
-
Customer Service
23 hours ago
Selangor, Malaysia Net2source LLP Full timeResolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution - information and analyzing customer needs - Contribute to team effort by accomplishing related results as...
-
Service Supervisor
7 months ago
Selangor, Malaysia Nordson Full timePlan, organize, and direct the daily activities of technical service team. - Supervise the service team on the installation and maintenance work status. Manage and assign work assignments and resolve critical technical problems from customers. - Ensure that technical support services are completed on schedule at the highest levels of quality and within...
-
Customer-service-officer
6 days ago
Kuala Selangor, Malaysia Vm Curtain Full time**Responsibilities**: Job Responsibilities: - **Answering questions about a company’s products or services (call/online questions)**: - **Processing orders and transactions**: - **Resolving issues and troubleshooting technical problems**: - **Delivering information about a company’s offerings**: - **Providing proactive customer outreach**: -...
-
Executive, Service-13
7 months ago
Selangor, Malaysia UMW Holdings Full timeBusiness Unit: Equipment Division- Company: UMW Industrial Power Services Sdn Bhd- Job Requisition ID: 1465**The Person**: - Degree holder in Mechanical Engineering. - 3 years of working experience in the Heavy Equipment field. - Good in communication, management, problem solving, technical skills and customer service skills. **The Job**: - Enhance...
-
Customer Service Executive
11 hours ago
Selangor, Malaysia Blue Solutions Sdn Bhd Full time**BLUE SOLUTIONS SDN BHD** *** **Immediate Vacancy** - Female - Basic salary RM2500-RM3500 (++) - More than 5 years experience in relevant field. Able to speak in Chinese will be an added advantage. Working location: Selangor, Ara Damansara. Please contact: **Grace 6016-6010 268
-
Customer Development Manager
7 months ago
Selangor, Malaysia Colgate-Palmolive Full timeNo Relocation Assistance Offered 156356 - Selangor, Selangor, Malaysia **Who We Are** Colgate-Palmolive Company is a caring, innovative growth company that is reimagining a healthier future for all people, their pets and our planet. Focused on Oral Care, Personal Care, Home Care and Pet Nutrition, we sell our products in more than 200 countries and...
-
Client Services/customer Care Support Analyst
7 months ago
Selangor, Malaysia Dow Jones Full time**The OPIS Customer Service mission is to provide great service for our customers and great experiences for our people.** Our team has the privilege of delivering impactful experiences by helping our customers access the trusted information and analysis for our industry-leading proprietary benchmark chemical, coal, carbon and petroleum services.You will...