Duty Manager

4 weeks ago


Bangi, Malaysia Tenera Hotel Full time

**Responsibilities**:

- To ensure the highest standard of welcome and that the services provided for the guests are delivered to attain the qualitative targets.
- To provide day-to-day supervision, direction and leadership to all Front Office personnel under the guidance of the Head of Department in accordance with the objectives, performance and quality standard set.
- Responsible for the swift handling of guest requests.
- Responsible to oversee the completion of Night Audit procedures.
- Maintain courteous guest service and respond promptly to guest inquiries, complaints, needs, special request and other related matters and ensure optimal level of guest’s satisfaction and repeat business.
- Report any maintenance issues discovered or reported in the rooms and ensure that these are timeously carried out, and record in the Duty Manager's log/ handover book.
- Train, coach, motivate and supervise all front office staff.
- Perform other tasks deemed necessary for the smooth operations of the hotel or instructed by the Head of Department.

**Job Requirements**:

- At least 5 Year(s) of working experience in hospitality industries are required for this position.
- Preferably Manager specialized in Hotel Management/Tourism Services or equivalent.
- Good communicator, independent with good organization, leadership and multitasking skills, with the passion to deliver quality work while meeting tight deadlines.
- Fluent in English and Bahasa Malaysia, both written and verbal are required.

**Job Types**: Full-time, Permanent

**Salary**: RM3,000.00 - RM4,000.00 per month

**Benefits**:

- Additional leave
- Dental insurance
- Flexible schedule
- Free parking
- Maternity leave
- Meal allowance
- Meal provided
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Rotational shift

Supplemental pay types:

- Attendance bonus
- Overtime pay
- Performance bonus

Ability to commute/relocate:

- Bandar Baru Bangi: Reliably commute or planning to relocate before starting work (required)

Application Deadline: 09/01/2023
Expected Start Date: 09/02/2023


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