Mandarin - Customer Service Representative (Airline

4 days ago

Kuala Lumpur, Malaysia Language Talent Solution Full time

**Company Description**

Language Talent Solutions is a global recruitment firm that aims to connect the best talent around the world with top employers. We believe that skills matter more than your passport, so we work to break down barriers and bridge borders to create globally competitive teams.

**Role Description**

This is a full-time, on-site role for a Mandarin Speaker - Customer Service Representative located in Kuala Lumpur. In this role, you will be responsible for providing exceptional customer service to airline passengers, including handling inquiries, resolving issues, and booking flights. You will need to be fluent in both Mandarin and English, and have excellent communication and problem-solving skills.

**Role**: Customer Service - Mandarin Speaker

**Location**: KL Sentral, Kuala Lumpur.

**Working hours**: Rotational Shifts between 9 AM - 9 PM (Monday - Sunday)

**Salary**:RM 4,100 (basics) + KPI bonus allowance monthly (up to RM 300)
- _______________________________________________

**Responsibility**
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Build sustainable relationships and engage customers by taking the extra mile
- Keep the customer’s privacy and protect customer information
- Meet personal/team qualitative and quantitative targets
- Handle simple to difficult inquiries in a given span of time
- Manage different types of callers in a given span of time
- Achieve the given metrics in accordance to the center’s commitment to client
- Manage and resolve customer complaints
- Identify and escalate issues to supervisors
- Provide accurate information and excellent customer service

**Qualifications**
- Fluent in both Mandarin and English, with excellent verbal and written communication skills
- Prior experience in customer service or airline industry is preferred
- Ability to remain calm under pressure and handle difficult customers with empathy and professionalism
- Strong attention to detail and ability to multitask effectively
- Ability to work independently and as part of a team
- Bachelor's degree in any field

**Job Types**: Full-time, Permanent

**Salary**: RM4,100.00 per month

**Benefits**:

- Health insurance
- Opportunities for promotion
- Professional development

Schedule:

- Rotational shift

Supplemental pay types:

- Performance bonus

Application Question(s):

- Are you able to start immediately?

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- Customer Care Specialist: 1 year (preferred)

**Language**:

- Mandarin (preferred)

Expected Start Date: 04/29/2024

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