Agent-front Desk
5 months ago
**職務編號** 24027186
**工作類別** Rooms & Guest Services Operations
**地點** Renaissance Johor Bahru Hotel, No. 2, Jalan Permas 11, Bandar Baru Permas Jaya, Johor Bahru, Johor, Malaysia 在地圖中查看
**工作編制** Full-Time
**身處外地?** N
**願意海外赴任?** N
**職位類型 管理** Non-Management
**職位概述**
透過確認預訂,分配客房,並發放和啟動客房鑰匙,處理所有客人入住手續。處理所有付款類型,如房費、現金、支票、借記卡或信用卡。處理所有退房,包括解決任何延遲的費用和有爭議的費用。回答、記錄和處理所有客人來電、資訊、請求、問題或疑慮。與客房部協調,跟蹤客房的準備情況,以便客人入住。向客人/訪客傳達停車程序,並根據需要安排行李員或代客泊車員。為客人提供關於酒店和當地景點的路線指示和資訊。運行每日報告(抵達和離開的人數),確定任何特殊要求,並檢查報告的準確性。完成電腦系統中指定的交班和結算報告。兌現客人的個人支票和旅行支票。在每班開始和結束時清點收銀櫃帳目。根據會計規範,結算和存放憑條。
遵守所有公司安全政策及程序;向經理報告事故、傷害和不安全的工作條件。
遵守公司的所有政策和程序;確保制服和個人儀表整潔而專業;維護專有資訊的機密性;保護公司資產。根據公司的標準,歡迎和答謝所有客人;預期並滿足客人的服務需求;為殘障人士提供協助;感謝客人的真誠讚賞。使用清晰、專業的語言與他人交談;以適當的禮儀接聽電話。與他人建立和保持積極的工作關係。遵守品質保證預期和標準。在較長一段時間內保持站立、就坐或行走。在沒有他人協助的情況下,移動、舉起、攜帶、推動、拉動和放置重量不超過 10 磅的物體。履行主管要求的其他合理的工作職責。
- Marriott International 是履行平等工作機會的僱主。我們深信應招聘多元化員工並秉持包容、以人為本的文化。我們致力於不歧視任何受到保障的群體,例如殘障和退伍軍人身分,或是任何其他適行法律所涵蓋的任何其他群體。_
在萬麗酒店,我們欣然幫助各位尊貴賓客體驗不容錯過的當地風情。我們的賓客來到這裡可能是為了探索超乎期望的驚喜體驗,盡情感受不同以往的文化氛圍,亦或自在悠享精彩紛呈的夜晚時光。在他們眼中,商務旅行也是一次探險,因為他們始終心懷探險精神踏上每一段旅程。哪怕是其他人習以為常的平凡事物,他們亦能從中發現講述精彩故事的機會。這也是我們的風格。我們期待天生渴望探索的飯店英才加入團隊,與我們一起向賓客講述傳奇故事、分享當地風情。萬麗酒店細尋同道中人,與像您這樣的人選,即刻開啟職業旅程。加入萬麗酒店,便是加入萬豪國際集團的非凡品牌組合。從**這裡**揚帆啟程,發揮個人價值,**追求**人生目標,**加入**卓越國際團隊,**展現**真我風采。
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