Tl, Cdd-r Team 3

2 weeks ago

Kuala Lumpur, Malaysia RHB Banking Group Full time

Working Hour
- Regular Hours
- Monday - Friday- Business Area
- Operations- Location
- Malaysia - Kuala Lumpur- Description

**Primary Objective**:

- Responsible for management of team members within the team, facilitating workflow and capacity management at team-level. Coach those within their team and help them to develop their careers. Resolve escalated issues raised by the team members
- Investigation of alerts raised by AML team from Group Compliance
- Update of customer information in EDD form, by calling customers or liaising with branches
- Raise SAR for suspicious activities identified to Group Compliance

**Key Responsibilities**:

- Responsible for management of members (CDD Retail Analysts/CDD Retail Senior Analysts) within the team, facilitating workflow and capacity management at team level
- Coach team members and help them to develop their careers
- Resolve escalated issues raised by the team members. Strong problem solving skill to support issue resolution
- AML System Training
- Preparing Reports for the Team - Alert tracking
- Manage staff leave absence record / health tracking report
- Conduct UAT. Prepare Test Script / Test plan / Screenshots / Sign off
- Prepare communication / bulletin for staff for any new procedures/process/ad-hoc projects
- Review and close CDD alerts within the agreed timeline
- Review and perform quality check on CDD Customer Risk Review alerts completed by Investigators
- Review EDD Forms and justification provided by investigators
- Ensure that the EDD form is fully completed and information recorded accurately.
- Ensure the EDD & PEP form approval is obtained from the relevant parties
- Review closing comments provided by investigators
- Standard enforcement
- Ensure team members follow the standards and practices of their functional expertise
- Ensure key information is cascaded and necessary documentations are created (reports)
- Support implementation of any initiatives at the team level
- Team mgmt. and coaching
- Help empower the team to work independently & self-manage
- Support the team in removal of obstacles
- Work with Circle Leads to ensure team is performing well and help to identify ways to improve skillset within the team
- Support career and skills development of team by defining a clear development plan & trainings
- Conduct reviews & evaluations on of team member's performance
- Provide on-the-ground coaching and guidance for all team members
- Coordinate/lead trainings for team members
- Raise common issues faced by either the team or customer to the Circle Lead
- Resource planning
- Play an “Air traffic control” role, coordinate shift/leave schedule between team members
- Balance resource allocation across team based on demand and priorities
- Ensure attendance and adherence of team member (with regards to work schedule)
- Support the Service Partner Lead/Circle Lead to hire for required skillset
- Subject matter expertise
- Provide expertise and guidance to team members
- Support best practice sharing across teams
- Resolve any escalated customer related issues e.g. complains, approval
- Requirements

**Requirements**:
Bachelor Degree -.
- Certificate of Anti-Money Laundering and Counter Financing of Terrorism (AICB)

At least 1year experience in managing Audit, Compliance or Risk Management
- Sets clear and realistic goals, focused on highest value activities
- Motivates and inspires others - draws out the best in people
- Strong team player; able to work with other leaders
- Operates with focus of creating value for the customer
- Has the skills and expertise to successfully execute his or her role (e.g., technical, business or other)
- Understanding of relative compliance requirements and processes
- Strong problem solving skill to support issue resolution
- Adept at solving problems in a logical and fact-driven manner (e.g., when tackling technical challenges, obstacles, backlog prioritization)
- Highly adaptable and able to respond to change fast
- Resourceful and able to leverage network effectively
- Ability to collaborate and help the squad members
- Actively listens to others, understands and values others' views
- Ability communicate opinions or views of squad members clearly
- Benefits

Dental, Education support, Miscellaneous allowance, Medical, Loans, Sports (e.g. Gym), Parking, Vision, Regular hours, Mondays - Fridays, Casual Business Wear, Performance Based Rewards

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