Operations Analyst
4 days ago
**About the Role**:
About the Job
The triResolve Client Services team is responsible for the end-to-end customer experience for triResolve.
The CS team will start interacting with a client when they are a prospect, make sure they test successfully and decide to become a client, secure top-of-the-line daily support and check in with the client proactively with regular intervals to ensure they are aware of new features and are generally looked after.
CS will also work closely with internal teams to develop the service technically and continuously improve processes and optimize output.
The Client Manager role is responsible for Client Services in the relevant region as well as for coordinating with other support teams globally. This role works closely together with other members of the team, the Product and Business Managers as well as Software Development teams. The degree of personal responsibility and accountability is generally very high.
Duties & Accountabilities
Responsible for Client Services for regional subscribers
Day-to-day service delivery to triResolve subscribers
Ensuring regional subscribers receive adequate training and support.
Ensuring regional subscribers derive maximum value from usage of triResolve. This is achieved through a combination of communication, support, training, escalation etc. as appropriate.
Provide excellent customer service across all asset classes and initiatives. Develop strong relationships with customers, provide clear/professional responses to client queries, assist with & lead customer calls and/or in-person visits. Accountable for the health and successful service utilization by assigned triResolve clients.
Work closely as part of a global team of Client Managers.
Self-accountability in making sure that self is adequately trained and informed in supporting our services.
Participating in pre-sales, sales and customer success activities for regional prospects and customers, including meetings, presentations, training etc.
Responsible for trial and pilot of triResolve services for prospects.
Participates in testing and Quality Assurance of new functionalities or fixes.
Contributes and participates in improving internal processes with the objective to achieve a high degree of automation.
Business Competencies
Education & Personal Competencies
Fresh graduate
Bachelor's Degree, preferably in Banking and Finance
Strong communication skills (verbal and written English)
Good team player and quick self-motivated learner
Basic understanding of financial markets and the OTC post-trade framework and knowledge in financial products
About OSTTRA
OSTTRA was formed in 2021 through the combination of four businesses that have been at the heart of post trade evolution and innovation for the last 20+ years: MarkitServ, Traiana, TriOptima and Reset. OSTTRA is a joint venture, owned 50/50 by S&P Global and CME Group.
With an outstanding track record of developing and supporting critical market infrastructure, our combined network connects thousands of market participants to streamline end to end workflows - from trade capture at the point of execution, through portfolio optimization, to clearing and settlement.
Joining the OSTTRA team is a unique opportunity to help build a bold new business with an outstanding heritage in financial technology, playing a central role in supporting global financial markets.
What’s In It For You?
**Benefits**:
We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.
**Our benefits include**:
**Health & Wellness**: Health care coverage designed for the mind and body.
**Flexible Downtime**: Generous time off helps keep you energized for your time on.
**Continuous Learning**: Access a wealth of resources to grow your career and learn valuable new skills.
**Invest in Your Future**: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
**Family Friendly Perks**: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
**Beyond the Basics**: From retail discounts to referral incentive awards—small perks can make a big difference.
------------------------------------------------------
- Equal Opportunity Employer
------------------------------------------------------- 20 - Professional (EEO-2 Job Categories-United States of America), BSMGMT203 - Entry Professional (EEO Job Group)
**Job ID**: 296830
**Posted On**: 2024-05-05
**Location**: Penang-Jalan, Pulau Pinang (Penang), Malaysia
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