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Order Management Coordinator

1 month ago

Bayan Lepas, Malaysia Motorola Solutions Full time

**Company Overview**:
At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission -critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.

**Department Overview**: The Supply Chain Department is represented by a dynamic team of more than 100 people. We constantly grow and put a strong focus on development both general and individual. Within the Supply Chain we run Order Management, Delivery Management, Customer Master Data, Order Scheduling, Repair, Shipping, Demand and Supply Planning team. Not only do we support other departments but also each other by being there for people in the moments that matter
**- Seamless execution from order, book to ship through working closely with internal cross functional teams. (Sales, Finance, Product and Fulfillment center)
- Process orders with correct documents in compliance with policies and procedures.
- Be the single point of contact for customers for orders and enquiries.
- Answer incoming calls from customers to process orders, answer enquiries and questions, handle complaints, troubleshoot problems and provide information.
- Review scheduled ship date for each orders and provide ship commit to customer upon request.
- Attend weekly business meeting and provide shippable orders for the month.
- Prepare and co-ordinate with fulfillment team on customer’s required documentation for shipment.
- Assigned to work on improvement projects to drive ad achieve higher levels in service quality and customer satisfaction.

LI-MH

**Basic Requirements**:

- 1 to 5 years experience in order management, customer service or related type of experience preferred.
- Fresh graduates with effective communication skills to manage customer’s expectations and detail oriented will also be considered.
- Excellent verbal and written skills in English & Mandarin required for interaction with China counterpart.
- Knowledge of MS Office, especially Excel ,Word, Power point is essential.
- Knowledge of Order to Ship/Order to Cash would be value add to the role.
- SAP / Oracle or other database system experience preferred.
- Data entry skills.
- Excellent organizations skills.
- Detail oriented; ability to comprehend
- Good attitude, team player and adaptable to change.
- Ability to speak with and visit customers when required.
- Willing to work in Bayan Lepas, Penang.

**We offer**:

- Competitive salary package
- Strong team-oriented culture
- Flexible working hour
- Comfortable work conditions
- Trainings and broad development opportunities

LI-MH

**Travel Requirements**: None
***Relocation Provided**: None
***Position Type**: New Grad

**Referral Payment Plan**: No

**_ EEO Statement_**

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

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