Team Leader, Business Banking Acquisition, Business

2 weeks ago

Penang, Malaysia Standard Chartered Full time

**Job**: Retail Banking

**Primary Location**: Asia-Malaysia-Pulau Pinang

**Schedule**: Full-time

**Employee Status**: Permanent

**Posting Date**: 18/Apr/2024, 8:37:25 PM

**Unposting Date**: Ongoing

**Role Responsibilities**

**JOB SUMMARY**
- To coach, direct and motivate sales team towards achieving targeted goals.
- Responsible for retention of BIE (team members)
- Focusing on target market segmentation in relation to booking of assets.
- To achieve agreed sales targets by acquiring new business via selling BIL / GIL products directly to new customers, through identifying of financial solutions that meet customers’ needs.
- To help strengthen team discipline and sustain team morale through striving for and achieving allocated team targets and supporting team/units’ objective

**Responsibilities**

**Strategy**
- Drive the right sales culture and attitude
- To ensure sales planning and strategy are put in place throughout the year to achieve total revenue goal and targets.
- Drive, motivate & inspire Business Banking Client Acquisition Team to effectively manage respective individual sales to achieve planned sales activities and targets.
- Manage client experience.

**Business**
- Deliver budgeted team sales target and increase sales productivity
- Segment focus, customer focus needs-based selling
- Deepen customer relationship penetration through multi-product selling or bundles around anchor product
- Drive and monitor Team sales strategies, create sales opportunities, evaluate effectiveness
- To share company business strategy, sales focus and regular review on sales performance with BDMs

**Processes**
- Operational quality - manage sales controllable error, rejection, approval rate, TAT etc.
- Continuous sales improvement effort, through active engagement with Product, Credit & Operations.
- To ensure risks and issues identified are resolved in an appropriate and timely manner.

**People & Talent**
- Coaching performance to achieve individual sales target
- Engage every team member and build strong team work
- Effective performance / scorecard / vintage mix management within budget, discipline in performance management
- Identify and groom potential sales leaders
- Upgrade people management skill constantly

**Risk Management**
- Ensure CDD / AML & TCF diligence and adherence to operational risk controls and procedures in day-to-day Regional Sales teams management
- Discipline in HR and training related matters, Operational Risk Standards
- Zero tolerance of risk and compliance breaches
- Adhere to all policies, guidelines and procedures, comply with local regulatory requirements, reflect best practices
- Being measured against Governance and Operational Risk review result of the regional team
- Achieve satisfactory audit rating, ensure no adverse findings in internal / external audit, governance and compliance review
- To comply with all applicable money laundering prevention procedures

**Governance**
- Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role.

**Regulatory & Business Conduct**
- Display exemplary conduct and live by the Group’s Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Lead to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] *
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

**Key stakeholders**
- Internal - Product, Segments, Governance, RB, GBS, Collection, CDD, Credit & Risk.
- External - Clients.

**Other Responsibilities**
- Embed Here for good and Group’s brand and values in XXXX [country / business unit / team]; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats);

**About Standard Chartered**

We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.

Our purpose, to _drive commerce and prosperity through our unique diversity_, together with our brand promise, to be _here for good_ are achieved by how we each live our _valued b

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