Vip F&b Butler, Supervisor

6 months ago

Kuala Lumpur, Malaysia Elabram Full time

Job Description

General administration

Receive and store stocks.
Take delivery of stocks.
Inventories and store stocks according to enterprise rotating stock cycle.
Maintain stock in accordance with company regulations.

Control and Order Stocks
Determine and maintain stock level and records.
Organize and administer stock-take.
Process stock order
Follow-up orders
Prepares the requisition for all necessary food and beverage items (e.g. coffee, milk) and general operating equipment

Monitor Work Operations
Plan and organize workflows Serves as a role model for employees through teamwork support, attention to detail, quality control, and interactions with Team Members/guests and to foster and promote a cooperative and harmonious working environment
Monitor and improve workflow operations
Maintain workplace records.
Solve problems and make decisions.
Supervises the performance and the service of staff on a daily basis
Maintains a high profile during operations to ensure that standards of quality and service are consistently maintained, and recommends areas for improvement
Handles the control and protection of all cleaning supplies and operating equipment, ensuring that these are properly stored and handled in order to minimize losses/breakages
Takes responsibility for all monthly inventories
Report maintenance problems to Engineering or to the Department concerned.

English Language

Speak and Understand English at Supervisory and Senior Operational Level
Respond to incoming telephone inquiries
Participate in group discussions
Participate in casual conversation to establish customer report
Provide detailed information to Team Members/guests
Give complex instructions
Deal with Team Member/guest complaints
Understand spoken English in routine work situations

Training and Human resources Development

Deliver Training Sessions
Prepare training participants
Present training sessions
Facilitate individual and group training
Provide opportunities for practice and feedback
Review delivery of training sessions
Conducts training sessions with all staff based on the Operations Manual
Assists in the systematic training of all staff to ensure their effectiveness on the job
To keep well-versed and updated with Forbes standards for Hotels and Restaurants.
Work together with Training and Development team to analyse reports and plan strategies to achieve the 5-Star rating for Forbes.
To personally drive staff training and development to achieve the standards at every level.

Roster Staff
Develop and implement staff rosters
Maintain staff records

Monitor Staff Performance
Provide performance feedback
Recognize and resolve performance problems
Implement performance appraisal system.
Participates in the on-going coaching of F&B team members to ensure optimal effectiveness.

Requirement

Education

Vocational Diploma / Short Course Certificate or Bachelor's/College Degree in HRM or equivalent
Formal butler education is preferred

Work experience

At least 2 years’ experience as a professional butler in other recognized 5-star hotels / resorts / casino properties locally and/or in overseas.

Relevant skills

Knowledge in F & B Operations
in F & B Policies and Procedures
in Safety and Sanitation
Inventory Procedures
Purchasing Procedures
Food and Beverage Principles
Performance Management
Recruitment and Selection
Employee Relations and Discipline
Cost Control Measures
Service and Product Knowledge
Budget Process, Financial Statements and Accounting
Spoken and written English knowledge is preferred.
Have a well groomed, professional appearance
Flexibility to work any shift on any day of the week.

Job Information
Industry
Hospitality / Catering
Employment
Permanent
Position Level
Supervisor
Working Hour
NORMAL
Language
English, Mandarin

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