F&b Supervisor Butler
7 months ago
General Mission
1. Communicate in a friendly, tactful and professional manner with guest, suppliers as well as colleagues
2. Be informed and keep your manager informed of all matters that may affect your work, the hotel’s service or reputation
3. To ensure all Butlers and Guest Service Officers deliver the highest possible and positive levels of service to a satisfactory level for all guests.
4. Always present a clean and tidy appearance in accordance with the hotel’s grooming standards
5. Be flexible and open to change in your job responsibilities and assist other senior staff as and when necessary to meet business needs.
6. Be understanding, supportive, encouraging and helpful to guests as well as suppliers and your colleagues
7. Care about your work environment and make sure it is tidy and well maintained
8. Know in detail your role in case of emergency such as bomb threat, flood, fire etc
9. Understand and be able to cascade information regarding the Employee Handbook and comply with all the standards it outlines
10. Ensure all public areas you are responsible for are in the correct condition and are set up as per standard.
11. Ensure you and your Butlers are the main communication between the VIP guest’s and the rest of the hotel.
12. Ensures that all Guest Relations and Butler Staff deliver the Hotel's basic standard and provide exceptional guest service at all times.
13. To greet/communicate and correspond with all guests/ HPG/VIPs/long staying guests/Welcome Backs in a service orientated manner.
14. Co-ordinates VIP movements with relevant Departments as advised.
15. Ensuring hotel HPG/VIPs/long staying guests/Welcome Backs guests are registered in accordance with Front Office policies and procedures.
16. Understands rate structure and promotional rates available.
17. Ensures that all Guest Relations employees are aware of current promotions/daily and important information in all areas through daily dialogue and effective written handover and meetings.
18. Ensures that all Guest Relations employees and Butlers are familiar with the hotel’s products and services and spot check regularly.
19. Handles all HPG/VIPs/long staying guests/Welcome Backs guests and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
20. Ensures that the Butlers/Guest Relations employees provide excellent and forward thinking service to internal customers as appropriate.
21. Ensures that all daily arrival V.I.P. rooms, special request rooms, and long stay guest rooms are pre-blocked in advance, that Housekeeping is notified and that each room is prepared with the appropriate welcome amenities.
**Job Types**: Full-time, Contract
**Salary**: RM2,000.00 - RM3,000.00 per month
Schedule:
- Day shift
- Evening shift
- Holidays
- Night shift
- On call
- Rotational shift
- Weekend jobs
Application Question(s):
- Will be able to work at PULAU REDANG, KUALA TERENGGANU
**Education**:
- Malaysian Special Skills Certificate (preferred)
**Experience**:
- Food & Beverage: 1 year (required)
- Butler: 1 year (required)
License/Certification:
- Food Handling/ Typhoid (required)
Ability to Commute:
- Kuala Terengganu (required)
Ability to Relocate:
- Kuala Terengganu: Relocate before starting work (required)
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