Field Service Manager

19 hours ago


Kuala Lumpur, Malaysia Ctc Global Sdn Bhd Full time

Roles & Responsibilities:

- Manage field services team by developing workflow to provide optimum customer services.
- Assist in goal setting, skill enhancement and performance reviews activities for field services employee.
- Provide support and guidance to service staff to ensure timely and quality customer services.
- Address customers' enquiries, resolve issues and obtain customers feedbacks proactively.
- Verify the resource identification and planning arranged by the field service coordinator.
- Demonstrate outstanding customer service through maintenance of high quality and integrity at work environment.

Project Management:

- Project management engagement for small and mid
- projects within the business tower.
- Manages the project deliverables in accordance with CTC PMO/EUC standard project management methodology of initiation, execute and closure throughout the project lifecycle comprises of.
- Project Definition
- Site Assessment Plan
- Design and develop &/or configuration architecture.
- Build testing and commissioning.
- Operational document
- Project handover to operation
- Works with internal sales team, pre-sales, legal team, and delivery team to develop the project implementation plan for CTC client project management engagement.
- Monitoring & control the project tasks comprises of:

- Identifies, tracks, monitors, and communicates project-related issues, scope changes, variances and contingencies that may arise during the implementation stage.
- Perform constant reporting to project stakeholders through project team meeting in ensuring quality of project maintained.
- Prepares and presents oral and/or written project management status reports.
- Perform notification to next level of the project hierarchy reporting level for any issue/s and problems that would impact the project triple constraint (on cost, scope, and schedule change).
- Prepares project billing documents upon acceptance sign-off by customers and updates the status on project status dashboard for reporting every mid and end of the month.



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