Noc - Field Dispatch

6 months ago


Kuala Lumpur, Malaysia Elabram Full time

Job Description
Carry Out ticket triage regarding fault requests and provide analysis to ensure onward dispatch is accurate.
Monitor all work queues, assigning tickets within Dispatch SLA’s, ensuring the Field resource is fully optimized.
Reactive/Planned work allocation to the Field, either by manual trouble ticket assignment or through optimized automation processes within a Work Force Management System.
Review and monitor Ticket allocations through to resolution, ensuring that any escalation processes are followed. Assist resolving Engineers by the provision of additional requirements to allow work execution, including Climbing permission, Access, and other 3PP services in line with local and site-specific procedures.
Support NOC Manager in achieving Dispatch and Field Services KPIs, produce escalation and post failure reports.
Monitor and resolve Jeopardy alerts in a timely manner; assist engineers with any requirements to execute work.
Maintain constant telephone support through hunt groups and hotline support to provide a quality service to internal departments and external Customers.
First point of contact for all field fault related issues, to ensure prompt escalation to the Dispatch Management.
In the event of any equipment failures, internally or externally, follow the Dispatch Disaster Recovery program to support customer activities until remedial work has been completed.
Support and assist with the development of workplace tools, process and procedures to increase Dispatch and Field performance.
Requirement

**Qualifications**: Engineering in Electrical Engineering/Telecommunication Engineering/or equivalent mostly in Telecom Industry.
**Years of experience**: 1-2 years, preferably as Field Force support/Dispatch role.
Experience of a fast-moving dispatch department, ideally in an 1st Level NOC environment with demanding contract requirements.
Ability to decipher technical information on fault tickets and dispatch within pre-determined KPI measures.
Ability to influence, persuade and mobilize internal/external resources in multi-customer NOC teams on fault ticket quality to fulfil field engineer requirements.
Ability to provide clear and concise reports/feedback to peers and management, adapting the style of communication appropriately to the audience/receivers.
Demonstrable understanding of 3PP partners and when external agencies should be engaged in order to deliver world class results.
Demonstrable knowledge of Health and Safety issues within a Field Operations environment.

Job Information
Industry
Telecommunication
Employment
Contract
Position Level
Staff/Officer
Working Hour
SHIFTING
Language
English, Melayu


  • Noc Shift Manager

    6 months ago


    Kuala Lumpur, Malaysia Elabram Systems SDN BHD Full time

    5-6 years experience in related field, especially in Telco NOC. - Bachelor/Diploma in Electrical Engineering/Telecommunication Engineering/Computer Science/Computer Engineering - Any Certification related to Telecom shall be an added advantage. - Ability to work in a high-pressure environment. - Fluent written and verbal communication in...

  • Shift Manager

    6 months ago


    Kuala Lumpur, Malaysia Elabram Full time

    Job Description Managing NOC 24X7 environment & act as a mentor to the shift resources. Role is to handle the day-to-day operational challenges along with customer Team engagement and ensure smooth operations and as per the contract agreements. Interface between Customer and line management for the account and must ensure high quality of the services to...


  • Kuala Lumpur, Malaysia Aethir Full time

    Aethir, a leading technology company specializing in distributed cloud infrastructure for gaming and AI industries, is currently seeking a talented and experienced Network Operations Centre (NOC) Operations Manager to join our team. As a NOC Operations Manager at Aethir, you will be responsible for overseeing the day-to-day operations of the Network...


  • Kuala Lumpur, Malaysia Intellect Minds Pte Ltd Full time

    Bachelor's degree in Computer Science, Information Technology, or a related field. - Proven experience in IT service management, including service desk and NOC operations, with at least X years in a management or supervisory role. - Strong knowledge of ITIL processes, incident management, and IT service delivery best practices. - Experience in managing and...


  • Kuala Lumpur, Malaysia Intellect Minds Pte Ltd Full time

    **We are a fast growing company that aims to help you with all in job finding matching to your skills.**: - **Bachelor’s degree in Computer Science, Information Technology, or a related field.**: - **Proven experience in IT service management, including service desk and NOC operations, with at least X years in a management or supervisory role.**: -...


  • Kuala Lumpur, Malaysia Aethir Full time

    Aethir, a leading technology company specializing in distributed cloud infrastructure for gaming and AI industries, is currently seeking a talented and experienced Network Operations Centre (NOC) Manager to join our team. As a NOC Manager at Aethir, you will be responsible for overseeing the day-to-day operations of the Network Operations Centre, ensuring...

  • Noc Team Lead

    6 months ago


    Kuala Lumpur, Malaysia CDNetworks Full time

    **A leadership position responsible for overseeing the daily operations of CDNetworks network infrastructure.**: **Responsibilities**: - Provide guidance, mentorship, and performance feedback. - Develop and implement network operations procedures, and best practices to ensure service quality and reliability. - Oversee the monitoring, analysis, and reporting...

  • Noc Specialist Level 1

    6 months ago


    Kuala Lumpur, Malaysia NCR Full time

    About NCR NCR Corporation (NYSE: NCR) is a leader in transforming, connecting and running technology platforms for self-directed banking, stores and restaurants. NCR is headquartered in Atlanta, Ga., with 38,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries. Title: NOC Specialist L1 Grade: 09 Position...

  • Warehouse Dispatch

    7 months ago


    Kuala Lumpur, Malaysia VPA Gadget Sdn. Bhd. Full time

    Job Tasks - Perform routine housekeeping and maintain the tidiness of the warehouse - Responsible for stock receiving from suppliers and retailers - Process sales order and stocks packing for both local and outskirt delivery - Perform stock delivery to every outlet - Run errands for miscellaneous task - Perform ad hoc task assigned by the management Job...

  • Warehouse Dispatch

    7 months ago


    Kuala Lumpur, Malaysia VPA Gadget Sdn. Bhd. Full time

    Job Tasks - Perform routine housekeeping and maintain the tidiness of the warehouse - Responsible for stock receiving from suppliers and retailers - Process sales order and stocks packing for both local and outskirt delivery - Perform stock delivery to every outlet - Run errands for miscellaneous task - Perform ad hoc task assigned by the management Job...

  • Field Visit Officer

    6 months ago


    Kuala Lumpur, Malaysia Billmount Sdn bhd Full time

    RESPONSIBILITIES: **Despatch/Runner** - To visit customer house or office address and to deliver notices - Dispatch office documents as per schedule arranged by Superior. - Perform any other duties assigned by the management from time to time when necessary. - Ensure documents are sent on time to the right addresses. - Collect and / or endorse documents. -...

  • Field Visit Officer

    6 months ago


    Kuala Lumpur, Malaysia Billmount Sdn bhd Full time

    RESPONSIBILITIES: **Despatch/Runner** - To visit customer house or office address and to deliver notices - Dispatch office documents as per schedule arranged by Superior. - Perform any other duties assigned by the management from time to time when necessary. - Ensure documents are sent on time to the right addresses. - Collect and / or endorse documents. -...


  • Kuala Lumpur, Malaysia Billmount Sdn bhd Full time

    RESPONSIBILITIES: **Despatch/Runner** - To visit customer house or office address and to deliver notices - Dispatch office documents as per schedule arranged by Superior. - Perform any other duties assigned by the management from time to time when necessary. - Ensure documents are sent on time to the right addresses. - Collect and / or endorse documents. -...

  • Field Technician

    6 months ago


    Kuala Lumpur, Malaysia 8tree Full time

    In response to the growing demand for dent-mapping services from airlines, MROs and leasing companies, 8tree has launched a dedicated business that offers dentCHECK-as-a-Service. 8tree is hiring a Field Technician to support this growing business. 60% of this position’s responsibility will be service-focused, whereas the remaining 40% will be to support...

  • Flight Despatcher

    7 months ago


    Kuala Lumpur, Malaysia Malaysia Airline Full time

    **Job Title**: Flight Dispatcher **Reports To**: Head Flight Dispatch **Division**: Operation **Role Purpose**: Dispatch all MH & FOCA flights in accordance to policies, rules and regulatory requirements for safe, legal and efficient operations **Key Accountability**: Support the Flight Crew for the safety and operational control of flights in progress...


  • Kuala Lumpur, Malaysia Malaysia Airline Full time

    **Position Title**: - Cargo Officer **Reports To**: - Senior Cargo Officer **Role Purpose**: - The position is to perform inbound, outbound and transit cargo document are properly handled in accordance to company standard operating procedures. Staff also need to ensure all estimate and final cargo load is dispatched to Loadsheet (Malaysia Airlines, MH &...


  • Kuala Lumpur, Malaysia Malaysia Airlines Full time

    **Reports To**: - Senior Cargo Officer **Role Purpose**: - The position is to perform inbound, outbound and transit cargo document are properly handled in accordance to company standard operating procedures. Staff also need to ensure all estimate and final cargo load is dispatched to Loadsheet (Malaysia Airlines, MH & Foreign Carrier Airlines, FOCA)...

  • Flight Despatcher

    7 months ago


    Kuala Lumpur, Malaysia Malaysia Airlines Full time

    **Reports To**: Head Flight Dispatch **Division**: Operation **Role Purpose**: Dispatch all MH & FOCA flights in accordance to policies, rules and regulatory requirements for safe, legal and efficient operations **Key Accountability**: Support the Flight Crew for the safety and operational control of flights in progress from commencement to its...


  • Kuala Lumpur, Malaysia Telistar Solutions Sdn Bhd Full time

    Responsibilities: - Answer customer calls and register them in the service management system by following the call management process and quality compliance requirements - Assign service orders and dispatch Field Services Engineers (FSE’s) - Order spare parts if required and dispatch to FSEs/ customers. Coordinate inbound/ outbound delivery of parts, and...

  • Stock Check

    3 months ago


    Kuala Lumpur, Malaysia ELABRAM SYSTEMS Full time

    Salary : 1. RM 110 per day. 2. RM 10 referral bonus if the referral works for 1 month straight. Working Hours : 1. 4 days per month (2 shifts) 2. Start 7am - 9 hours (1 hr break) : outlet luar 3. Start 10pm - 9 hours (1 hr break) : shopping mall inside Location : KL **Job Description** 1. Inventory Management: Conduct regular stock checks, update...