Service Desk Noc Operations Manager

**We are a fast growing company that aims to help you with all in job finding matching to your skills.**: - **Bachelor’s degree in Computer Science, Information Technology, or a related field.**: - **Proven experience in IT service management, including service desk and NOC operations, with at least X years in a management or supervisory role.**: -...

Aethir, a leading technology company specializing in distributed cloud infrastructure for gaming and AI industries, is currently seeking a talented and experienced Network Operations Centre (NOC) Operations Manager to join our team. As a NOC Operations Manager at Aethir, you will be responsible for overseeing the day-to-day operations of the Network...

5-6 years experience in related field, especially in Telco NOC. - Bachelor/Diploma in Electrical Engineering/Telecommunication Engineering/Computer Science/Computer Engineering - Any Certification related to Telecom shall be an added advantage. - Ability to work in a high-pressure environment. - Fluent written and verbal communication in...

Job Description Managing NOC 24X7 environment & act as a mentor to the shift resources. Role is to handle the day-to-day operational challenges along with customer Team engagement and ensure smooth operations and as per the contract agreements. Interface between Customer and line management for the account and must ensure high quality of the services to...

Do you have Service Desk Operation Manager experience, and are you seeking a new job? Cognizant is recruiting a Service Desk Operation Manager, and the role comes with an excellent salary and benefits package.As a Service Desk Operation Manager, you will handle a 13-member Service Desk team, receive transition from the previous shift's manager and discuss...

Aethir, a leading technology company specializing in distributed cloud infrastructure for gaming and AI industries, is currently seeking a talented and experienced Network Operations Centre (NOC) Manager to join our team. As a NOC Manager at Aethir, you will be responsible for overseeing the day-to-day operations of the Network Operations Centre, ensuring...

Carry Out initial ticket triage regarding fault requests and provide analysis to ensure onward dispatch is accurate. - Reactive/Planned work allocation to the Field, either by manual trouble ticket assignment or through optimized automation processes within a Work Force Management System - Review and monitor Ticket allocations through to resolution, ensuring...

**JOB DESCRIPTIONS**: - Regularly monitor, review, and analyze operational and performance based metrics to determine/recommend opportunities for improvement and/or training initiatives - Ensure Shift Leads (Day, Swing, and Mid shifts) are apprised of the service level performance (metrics), planned/unplanned outages, ongoing Engineering initiatives, and...

Job Description Carry Out initial ticket triage regarding fault requests and provide analysis to ensure onward dispatch is accurate. Reactive/Planned work allocation to the Field, either by manual trouble ticket assignment or through optimized automation processes within a Work Force Management System Review and monitor Ticket allocations through to...

Job Description Carry Out ticket triage regarding fault requests and provide analysis to ensure onward dispatch is accurate. Monitor all work queues, assigning tickets within Dispatch SLA’s, ensuring the Field resource is fully optimized. Reactive/Planned work allocation to the Field, either by manual trouble ticket assignment or through optimized...

Job DescriptionCarry Out initial ticket triage regarding fault requests and provide analysis to ensure onward dispatch is accurate.Reactive/Planned work allocation to the Field, either by manual trouble ticket assignment or through optimized automation processes within a Work Force Management SystemReview and monitor Ticket allocations through to resolution,...

_This person will need to know how to set up the customer service centre as he/she will need to set up in another region in the near future. _ - ITIL and ITSM tools is a must!_ - Working mode: Onsite_ **Roles and Responsibilities**: - **Leadership and Management**: Lead, mentor, and manage the service desk team, fostering a positive and productive work...

**Company Description** At NEXTDC we have been building the heart of Australia’s high-tech future. We design, build and operate world class, next generation data centres, using cutting edge, environmentally efficient infrastructure to service the broad requirements of local and international companies. We are establishing a new data centre in KL, meeting...

Support the running of the regional BPO service performance & governance framework. Support the development and governance of continuous improvement initiatives in the Region Job Title: Service Desk Analyst **Job Description**: - About Dentsu - Led by Dentsu Group Inc. (Tokyo: 4324; ISIN: JP3551520004), a pure holding company established on January 1,...

Based in their Puchong office, the prospective employer is the sole distributor in Malaysia (online and offline) for some China products. You will be in charge of only Malaysia E-commerce in 3rd Party platforms (Shopee and Lazada (with TikTok to be added later). You will report directly to the Director of the company. Essentially, the core scope of...

1. Level G, TM Cyberjaya Complex, Lingkaran Teknokrat Cyber 4, 63000 Cyberjaya, Selangor; OR 2. TM Annex 2/TMCC Jalan Pantai Baharu 50672 Kuala Lumpur 9.00am - 10.30pm (10.5 hours per day); 4 days a week 1. Responsible to execute, monitor and ensure all users’ tickets are received, recorded, 1st level troubleshooting and or channel to respective support...

**A leadership position responsible for overseeing the daily operations of CDNetworks network infrastructure.**: **Responsibilities**: - Provide guidance, mentorship, and performance feedback. - Develop and implement network operations procedures, and best practices to ensure service quality and reliability. - Oversee the monitoring, analysis, and reporting...

Company DescriptionAt NEXTDC we have been building the heart of Australia's high-tech future. We design, build and operate world class, next generation data centres, using cutting edge, environmentally efficient infrastructure to service the broad requirements of local and international companies.We are establishing a new data centre in KL, meeting the...

As a Senior Service Desk Team Analyst, you will support the operational execution of the Global Service Desk to ensure dentsu provides exceptional Customer Service. Working with market-leading ITSM Service Management tools, you will be part of the Global Service Desk that supports dentsu offices across APAC. Supporting the latest technologies within a...

Based in their Puchong office, the prospective employer is the sole distributor in Malaysia (online and offline) for some China products. You will be in charge of only Malaysia E-commerce in 3rd Party platforms (Shopee and Lazada (with TikTok to be added later).You will report directly to the Director of the company.Essentially, the core scope of...