Customer Service Executive

5 months ago

Bangsar South, Malaysia Talentnect Full time

**Responsibilities**:

- Support day-to-day activities of Member Operations through effective communication with the Members Services team.
- Able to execute an effective manpower arrangement to ensure manpower and various resources are being allocated effectively and efficiently to run the operation at an optimum level at all times.
- Assist staff in operation when necessary and be a team leader and team player at the same time.
- Lead and support Members’ expectations and needs in information handling records, refunds, repurchases, order audit, and after-sales.
- Able to provide a buddy system (knowledge sharing and guiding the new joiner) through the first few weeks or months on the job.
- Assist the Member Operations Supervisor by monitoring and maintaining Member Operations reports and taking necessary actions after analysis of the reports to identify the next improvement action and increase the Total Satisfaction Factor rate to improve quality service to members and colleagues.
- Familiar with internal department policy & procedures including Record Maintenance and Administration, Royalty Overrides, Orders, Award handling, System Behavior, Member Compensation system and etc.
- Constantly looking for ways to improve performance and make appropriate recommendations to the Manager as and when such opportunities are identified. This will be demonstrated by a clear and ongoing process of improvement with the teams and by quality initiative from time to time.
- Work closely with all cross-functional teams on operations, procedure-related and able to analyze the impact and anticipate the question that arises from members.
- Able to take full ownership to communicate with logistics and 3PL when there is an urgent issue or feedback and get permeant solutions as well as preventive solutions.
- Able to build/ create a good relationship with the team to build a fun and happy working environment.

**Requirements**:

- Proficiency in verbal and written Mandarin.
- Pleasant personality with excellent interpersonal skills.
- Ability to provide superb customer service and resolve problems independently under the company’s guidelines.
- Self-motivated and attentive to details with strong initiative.
- Flexibility in performing efficiently in a fast-paced work environment.
- Ability to solve problems and challenges and carry out responsibilities under mínimal supervision.

Pay: RM4,000.00 - RM4,500.00 per month

**Benefits**:

- Additional leave
- Health insurance
- Maternity leave
- Parental leave
- Professional development

Schedule:

- Monday to Friday

Supplemental pay types:

- Yearly bonus

**Experience**:

- call center: 1 year (required)

**Language**:

- Mandarin (required)

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