Admin Receptionist

3 weeks ago

Johor Bahru, Malaysia Pertubuhan Kebajikan Amitabha Malaysia Full time

**Position Overview**:
As an Admin cum Receptionist at our Dialysis Centre, you will play a crucial role in ensuring the smooth functioning of administrative tasks and providing excellent customer service to patients. You will be the first point of contact for individuals entering the centre, handling inquiries, scheduling appointments, and managing administrative duties to support the efficient operation of the facility.

**Key Responsibilities**:
**1. Reception Duties**:

- Greet patients, visitors, and staff in a friendly and professional manner.
- The job includes providing various assistance to guests with mobility issues, such as opening and closing doors, assisting elderly or guests with mobility limitations, and preparing wheelchairs, among other tasks.
- Answer phone calls, take messages, and respond to inquiries promptly.
- Direct inquiries to appropriate personnel or departments.
- Maintain a clean and organized reception area.

**2. Appointment Scheduling**:

- Schedule appointments for patients.
- Assisting patients in arranging transportation including calling for Grab services when needed.
- Assisting in commute to the post office for mailing correspondence and the KKM office as required.
- Coordinate appointments with medical staff and ensure efficient scheduling to minimize waiting times.
- Remind patients of upcoming appointments via phone calls or messages.

**3. Patient Registration and Documentation**:

- Register new patients by collecting necessary information and entering it accurately into the database.
- Update patient records with any changes in personal information.
- Ensure compliance with patient confidentiality regulations.

**4. Billing and Payments**:

- Process payments for services rendered, including co-payments or insurance payments.
- Verify insurance coverage and obtain necessary authorizations for procedures.
- Generate invoices and maintain accurate billing records.

**5. Administrative Support**:

- Assist in maintaining office supplies inventory, stock in and out and placing orders as needed.
- Coordinate with other departments to ensure smooth flow of information and tasks.
- Assist in preparing reports, presentations, and other documents as required by superior.

**Requirements**:

- High school diploma or equivalent; additional certification in office administration or related field is a plus.
- Proven experience as a receptionist, administrative assistant, or similar role, preferably in a healthcare setting.
- Proficiency in Mandarin is preferred to effectively communicate with a diverse range of guests and provide exceptional service.
- Excellent communication and interpersonal skills.
- Proficiency in Microsoft Office suite.
- Ability to multitask, prioritize tasks, and work efficiently in a fast-paced environment.
- Strong attention to detail and accuracy in data entry and record-keeping.
- Empathy and compassion towards patients and their families.
- Ability to maintain confidentiality and adhere to ethical standards.
- 6 days work week
- Performance Bonus
- Working Location: Jalan Glasiar, Taman Tasek, Johor Bahru.

**Job Types**: Full-time, Permanent

Pay: RM2,200.00 - RM2,800.00 per month

**Benefits**:

- Maternity leave
- Professional development

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

Application Question(s):

- What's your expected salary?

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- Receptionist: 1 year (preferred)

**Language**:

- Mandarin (preferred)
- English (preferred)
- Bahasa Malaysia (preferred)

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