Customer Relationship Management
7 months ago
**Job Summary**: Customer service manager, ensures that the customers of a company are satisfied and provide superb customer service by leading and motivating the customer service team, developing loyalty programs, and creating customer satisfaction goals.
- Customer Acquisition - follow up with newly sign-up customer and guide them along to close the deal.
- Customer Retention - maintain prefoessional attitude and customer feedback / complain in order to build good strong relationship
- Customer with customer via multiple channel - WhatsApp, SMS, Live Chat, Phone call & etc
- Understand the current market needs - stay up to trend about the market promotion & expectation then feedback & brainstorm with superior
**Working Schedule**:
- **Working From Home (Probation period)**:
- Normal Working Hour (9.00am -6.00pm)
**Requirement**
- Experience in Sales / Marketing will be an added advantage
- Good understanding of management practices and techniques.
- Excellent leadership and interpersonal skills.
- Proficient in Mandarin ( speak, write and read), English,
- Excellent communication skills and problem-solving skills.
**Benefits**:
- Commission (monthly basis)
- KPI Incentive (quarterly basis)
- Year end bonus
- Performance bonus (up to 6 months depending on individual & company performance)
- Medical claim
- Dental claim
- Yearly company incentive trip
- Long service benefits - housing allowance (RM 20,000)
- Annual leave - 14 days
5 years)
- *It’s comes with 18 month of annual salary (3 month individual + company performance)*
**Job Types**: Full-time, Permanent
**Salary**: RM5,000.00 - RM5,500.00 per month
**Benefits**:
- Opportunities for promotion
- Professional development
- Work from home
Schedule:
- Monday to Friday
Supplemental pay types:
- Commission pay
- Performance bonus
**Experience**:
- Customer Relationship Management / Customer Service Manager: 2 years (preferred)
**Language**:
- Mandarin (preferred)
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