App Support Officer

5 months ago


Johor Bahru, Malaysia MINDE Group Full time

Attend to online user enquiry, assist them to solve any basic apps issues
- Handle escalations and manage client expectations on an ongoing basis
- Identify and document user and system issues
- Raise ticket to allow development team or vendor to resolve the issue
- Update and manage any defects, issues tickets appropriately
- Manage stakeholder relationships with management, other technology teams or end-user clients on a day to day basis
- Be a user to test new apps and feedback the test result
- Work closely with business users and build good rapport
- Any other task assigned by superior from time to time

**Salary**: Up to RM3,500.00 per month

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Johor Bahru: Reliably commute or planning to relocate before starting work (required)

**Language**:

- Mandarin (preferred)

Shift availability:

- Day Shift (preferred)
- Night Shift (preferred)


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