Executive, Customer Service

2 weeks ago

Kuala Lumpur, Malaysia Agensi Pekerjaan iForte Sdn Bhd Full time

**The job holder is responsible for**:

- To support overall customer service for Mercedes-Benz Finance & Leasing Business
- Attend to customers’ (salespersons, dealers, suppliers, end-customers) enquiries
- Timely provide high quality service and operation process to meet customers’ expectation and continuously improve CSI result
- Fulfill customers’ expectation and needs, i.e. assist in enquiries for new loans, modification of accounts, problem solving relating to account management and customer’s complaints; early termination requests etc.
- Manage the matured accounts with outstanding overdue interest and monitor the waiver of overdue interests. Analyze and approve on refund of overpayment
- Prepare documents relating to modification of agreement; partial termination and capital repayment
- Attend to dealers, suppliers, salespeople enquiries
- Process Automation and Digitalization
- Ensure higher level of digitalization for better customer experience, Effective utilization of tools like RPA to automate Customer service process and process optimization.

**Timely answer and deal with Customer’s requirement from different channel**:

- Phone calls
- Online text (Line app)
- E-mail
- Tickets from COS system

**Customer contract mature & early termination request operation**:

- Out-bound call for mature contract
- Provide quotation
- Document procedure and mailing
- Cash flow checking

**Pure leasing car operation**:

- Maintenance and insurance fee
- Courtesy car management
- Vehicle maintenance
- Service vendor assignment, management, payment and auditing
- Vehicle renew procedure

**Internal / External communication**:

- Communicate customer needs with relative department
- Cooperate with brand partner and service center to deal with customer complaint

**Requirements**:
1. Education GCE “O” Levels Degree holder, preferably in Finance, Accounting, Business or related discipline.

2. Technical knowledge:

- Good knowledge in MS Office software like Word & Excel
- Good spoken and written English and local dialects.
- Good knowledge of Finance Contract Management ERP
- Good knowledge of hire purchase terms and processes Basic Auto Finance and Leasing Knowledge

3. Competencies:

- Good communication and interpersonal skills (ability to interact with all levels)
- Ability to quickly adapt to new culture and environment and to work with other departments
- Ability to multi-task
- Ability to handle stress
- Ability to work in a team as well as be independent
- Problem-solving skills
- Attention to detail
- Ability to meet deadlines
- Tactful

4. Work / Industry experience:

- Minimum 3 years of working experience
- Minimum 2 years’ experience for customer service center and operation in finance / banking industry.

Contract length: 12 months

**Salary**: RM3,500.00 - RM6,000.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Are you a Malaysian?

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer Care Specialist: 2 years (required)

**Language**:

- Mandarin (preferred)
- Cantonese (preferred)

  • Operations Executive

    1 month ago

    Kuala Lumpur, Malaysia Carleton Executive Search Full time

    The Operation Executive will assist with both Warehouse and related customer service. Qualifications/Experience: - 1-2 Year(s) of working experience in the related field is required for this position. - Fresh graduates or high school leavers without any working experience will be considered too. Job Requirements: - Meticulous and detailed orientated -...

  • Customer Service Executive

    1 month ago

    Kuala Lumpur, Malaysia Agensi Pekerjaan Carpe Diem Executive Sdn Bhd Full time

    **Main Job Tasks and Responsibilities**: - Provide knowledgeable answers to questions about product, pricing, and availability. - Respond promptly to customer inquiries. - Handle and resolve customer complaints. - Maintain customer databases. - Communicate and coordinate with internal departments. - Provide feedback on the efficiency of the customer service...

  • Customer Service Executive

    1 month ago

    Kuala Lumpur, Malaysia Gratitude Inc. Full time

    **Role**:Customer Service Executive **Timings**:Flexible (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Customer Service Mandarin - Mandarin - CS Travel* Language - Mandarin + English Role: Customer Service Location: Cyberjaya, Malaysia Shift Timing: 24*7...

  • Executive (Customer Service)

    1 month ago

    Kuala Lumpur, Malaysia Talreso Consultancy & Advisory Sdn. Bhd. Full time

    **ROLE: Customer Service Executive (English Speakers)** - **MINIMUM 6 MONTHS EXPERIENCE IN CALL CENTRE ENVIRONMENT**_ - Support and manage buyer/seller enquiries and escalations in a proper manner. - We need an individual who is strong in decision making and has soft skills and competencies to manage our customers. **REQUIREMENTS**: SPM and above For more...

  • Customer Service Executive

    1 month ago

    Kuala Lumpur, Malaysia Recruit Express Service Sdn Bhd Full time

    **Responsibilities**: - Review orders placed by customers to confirm accuracy and availability, and notify customer and sales rep of any issues, before processing the order - Place and monitor orders (e.g, returns, billing adjustments, recalls, assignments) for external and internal customers (e.g, Sales Representatives) and communicate as needed to ensure...

  • Customer Service Inbound

    1 month ago

    Kuala Lumpur, Malaysia CXL Executive Sdn Bhd Full time

    **Position**: Customer Service Inbound (Immediate Hiring) **Intake Date : 29** **March 2024** **Working Location**: Bangsar, Kuala Lumpur **Working Days **:Monday - Sunday (2days off - rotate) **Working Hours**: 8.00am - 5.30pm/ 12.30pm - 10.00pm **Basic Salary : RM2,500** **JOB DESCRIPTIONS**: - To attend / answer incoming calls from customer, identify...

  • Customer Service Admin Executive

    1 month ago

    Kuala Lumpur, Malaysia Dytan Health On-Line Full time

    **Responsibilities** - Make sure that all Medical, APS & QS medical reports are completed and QC before sending to insurance company. - Handle inbound and outbound calls. - Coordinating workflow and ensuring all customer support functions are completed within the service turnaround time. - Assist in overall administrative duties. **Requirements**: -...

  • Customer Service

    1 month ago

    Kuala Lumpur, Malaysia Gratitude Inc. Full time

    **Role**:Customer Service Executive **Timings**:Flexible (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Customer Relations Customer Service Focus Focused Communication Skills business communication Customer Engagement Customer Care good communication skills...

  • Customer Service Executive

    4 weeks ago

    Kuala Lumpur, Malaysia Gratitude Inc. Full time

    **Role**:Customer Service Executive -Technical **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Customer Service Japanese language JapeneseVacancy: *Native Japanese - Customer Service* Location: Cyber Jaya, Malaysia. Salary Max:...

  • Customer Service Inbound

    1 month ago

    Kuala Lumpur, Malaysia CXL Executive Sdn Bhd Full time

    **Position**: Customer Service Inbound Mobile (Immediate Hiring) **START INTAKE: 26-Apr | 3-May | 10-May | 17-May** **Working Location**: Bangsar, Kuala Lumpur **Working Days **:Monday - Sunday (2days off - rotate) **Working Hours**: 8.00am - 5.30pm/ 12.30pm - 10.00pm **Basic Salary : RM2,500 FIX No Allowance** **JOB DESCRIPTIONS**: - To attend / answer...

  • Customer Service Executive

    4 weeks ago

    Kuala Lumpur, Malaysia Gratitude Inc. Full time

    **Role**:Customer Service Executive **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Customer Service english Customer Service Agent Mandarin or Cantonese Voice Support - Qualification: Completed with SPM, UEC, ICGSE...

  • Junior Executive, Customer Service

    1 month ago

    Kuala Lumpur, Malaysia CUCKOO INTERNATIONAL (MAL) SDN BHD Full time

    **JOB RESPONSIBILITIES**: - Effectively manage incoming calls. - Resolve customer complaints and questions via phone. - Reach out to existing customers to conduct Service Quality Calls. - Act as the company gatekeeper. - Maintain good relationship between internal & external customers and company. **REQUIREMENTS**: - Higher Secondary/STPM/"A" Level/Pre-U,...

  • Customer Service Executive

    4 weeks ago

    Kuala Lumpur, Malaysia Talreso Consultancy & Advisory Sdn. Bhd. Full time

    **ROLE**:Customer Service Executive (English Speakers) **PROJECT**: E-commerce & online shopping platform industry **OVERVIEW**: Support and manage buyer/seller enquiries and escalations in a proper manner. We need an individual who is strong in decision making and has soft skills and competencies to manage our customers. - Taking ownership to solve...

  • Customer Service Executive

    4 weeks ago

    Kuala Lumpur, Malaysia IT BUSINESS SOLUTIONS SDN BHD Full time

    Experience: 0-6 Months in customer support( INBOUND) Working Hours: Mon-Fri (Normal Working hrs.) Job Description - Serves customers by providing product and service information and resolving product and service problems - Manage Inbound/Outbound phone calls. - Identify and assess customers' needs to achieve satisfaction. - Build sustainable relationships...

  • Executive Customer Service

    3 days ago

    Kuala Lumpur, Malaysia Canaan Communication & Technologies Sdn Bhd Full time

    Job Summary: We are looking for an enthusiastic Customer Service Executive with a strong background in customer service to manage the day-to-day incoming and outgoing related work. This role requires you to provide comprehensive information and solutions to customers about the product and service. Job **Responsibilities**: - Serve our customers’ needs...

  • Customer Service Executive, Arena Branch

    1 month ago

    Kuala Lumpur, Malaysia Allianz Malaysia Full time

    29883 | Customer Services & Claims | Entry Level | Non-Executive | Allianz Malaysia | Full-Time | Permanent **Job Summary** Responsible for branch operations, customer service, decentralization of policy servicing and agency support. **Responsibilities** - Face-to-face customer service to Life and General insurance policyholders - Complaint handling and...

  • Customer Service

    1 month ago

    Kuala Lumpur, Malaysia Acom (M) Sdn Bhd Full time

    Attended inbound calls from customers - Obtain patient's details and ensure all information is accurately and promptly keyed into the systems for all transactions. - Provide excellent and high-quality service in a timely and professional manner. - Ensure KPIs targets (e.g. customer satisfaction index, first call resolution, productivity) are met consistently...

  • Customer Service Executive

    1 month ago

    Kuala Lumpur, Malaysia MyGlit Full time

    **Role**:Associate/Sr. Associate -(NonTechnical) **Timings**:Flexible (Permanent) **Industry**:BPO / ITES **Process**:Voice **Functional Area**:ITES / BPO / Operations / Customer Service / Telecalling Key Skills: Customer Service - Handling all inbound calls pertaining to customer general enquiries, complaints, comments, feedbacks and other raising...

  • Customer Service Admin

    3 weeks ago

    Kuala Lumpur, Malaysia Dytan Health On-Line Full time

    **Responsibilities** - Make sure that all Medical, APS & QS medical reports are completed and QC before sending to insurance company. - Handle inbound and outbound calls. - Coordinating workflow and ensuring all customer support functions are completed within the service turnaround time. - Assist in overall administrative duties. **Requirements**: -...

  • Customer Service Executive

    1 month ago

    Kuala Lumpur, Malaysia Gratitude Inc. Full time

    **Role**:Customer Service Executive **Timings**:Day Shift (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: CSR - Native Korean + English (Currently based in Korea) Customer Support KL Sentral 24*7 Min Requirement: "Fresh Grads “Bachelor Degree with no...