Regional Manager, Branch Distribution Channel

2 weeks ago


Petaling Jaya, Malaysia MBSB Full time

Job Responsibilities

**Branch Performance**
- Monitors and evaluates branches performance in the assigned region and ensure continuous support to branch managers to achieve targets and objectives.
- Develop business plans and budgets for the assigned branches and monitors performance of individual branches to ensure achievement of productivity, revenue growth, profitability and customer acquisition targets.
- Identifies and manages potential risk areas by establishing appropriate controls and enduring compliance with laid down procedure manuals.
- Ensures all assigned branches adhere to their operating expense and reviews periodic reports submitted by the branch managers.
- Spearhead the audit check process, undertaking the role of a risk representative to ensure risk minimization whilst maximizing profitable initiatives.

**Market Review & Planning**
- Reviews the market to identify opportunities and trends, develops forecast and business plans accordingly.
- Develops service strategies and service quality targets, and actively monitors customer satisfaction and loyalty to identify areas of improvement.

**Internal Collaboration**
- Develops service level targets and manages the coordination of the regional units with other departments to meet client service expectations.
- Reviews product policies, client acquisition processes and various critical matters, and offers recommendations to enhance product satisfaction by customers.
- Assists in development and launch of appropriate products and services to meet and satisfy customer needs, especially new product launches, client seminars etc.
- Engages with key stakeholders across core business departments and MBSB’s support functions to ensure achieving strategic targets.

Job Requirements
- Bachelor’s degree in business administration, Finance, Management, or any related discipline is required.
- Minimum of 10 years of experience in local/foreign bank for deposit and region/branch management.



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