Operation Officer

7 months ago


Senai, Malaysia Seng Wei Transport Sdn Bhd Full time

**Responsibilities**:

- Oversee and supervise drivers under operations
- Liaise with drivers to support customers on shipments and maintain proper documentation.
- Plan, organized, executed, and monitored the collection and delivery process until all vehicles reached the destination safely and timely.
- Plan and schedule daily routes to ensure that the optimum amount of vehicles is working at all times to meet customer needs.
- Update to customer on the status of shipment and ensure on-time delivery
- Follow up closely with our assigned vendor if any truck breakdowns and update the customer on the shipment status
- Handling customer queries and escalating serious complaints to management.
- Perform other ad-hoc tasks pertaining to operational duties as and when required

**Requirement**:

- At least 2 years of working experience in related field is required for this position
- Able to work as a team & independently with minimum supervision and with good communication skills
- Willing to learn and committed to work assigned & self-discipline
- Great problem-solving and analytical skills.
- Availability to resolve operational issues outside of business hours.
- Mandarin Language is a must to deal with Mandarin speaking customer

**Salary**: RM2,500.00 - RM4,000.00 per month

**Benefits**:

- Meal provided

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

**Experience**:

- People Management: 2 years (preferred)


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