Mgr, Fraud Ops

2 weeks ago

Kuala Lumpur, Malaysia Standard Chartered Full time

**Job***: Operations

**Primary Location***: Asia-Malaysia-Bukit Jalil KL

**Schedule***: Full-time

**Employee Status***: Permanent

**Posting Date***: 30/Jan/2024, 9:36:14 PM

**Unposting Date***: Ongoing

**Role Responsibilities**

Identification of linked money mules through Transaction analysis, Device & IP address reviews and Static data analysis. Placing blocks on accounts post analysis & timely escalations to FCC for further investigation.

Strategy
- Support and provide inputs to FCC Management and implementing the tactical actions required to manage the risk arising out of money mules
- Provide co-ordination and support of key processes across the country and ensure timely submission and collation of data analysis to the country supported
- Business

Processes
- Device ID and IP address review - Act quickly and decisively when any risk and control weakness become apparent and ensure they are addressed within an appropriate timeframe and escalated through the relevant committees. These attributes should then be reviewed to determine linkages across other accounts/ relationships (or Electronic Banking ID - EBID) based on 1st layer webbing.
- Transaction analysis activity: Extract the transactional histories of the confirmed money mules for the past 2 days and assess the legitimacy of these credit/ debit transactional relationships. All SCB clients to whom the known mule has made credits or debits in the last 2 days should be extracted. This will act as Rel IDs linked to the known mule via transaction linkage analysis
- Proactively manage, investigate, and resolve on both incoming and out going domestic and international payments. In depth SME understanding of how international and domestic payment are processed and serviced
- Owing issues and linking similar cases together. Maintain adequate knowledge of internal systems/processes and a sound understanding of the payments across markets
- Being familiar with investigation process for transaction monitoring/KYC/Screening/ Identification of fraud or other teams and occasionally assisting the team in service delivery
- Continuously improve the operational efficiency and effectiveness of Mule Playbook implementation.
- Strengthen the review activities by recommending process/policy changes where applicable
- Engage appropriate stakeholders to ensure timely remedial actions and escalation of situations that pose significant risk.
- Ensure adherence to the Group’s approach to the management of fraud risks, providing training/leadership where necessary to close gaps in understanding or adherence.

People & Talent
- Lead through example and build the appropriate culture and values.

Risk Management
- Ensure all FRM policies and procedures in the country comply with Group Policies and Standards
- Ensure linked money mules are detected in a timely manner on an end-to-end basis
- Monitor and review transactions to identify suspicious or fraudulent activities such as Money Mules. Conduct financial crime risk management investigations including cards, electronic fraud transactions, identifying and screening anomalies as they relate to Money mule activities
- Proactive in seeking regular assurance that areas of responsibility are performing to an acceptable risk and control standards
- Balance business performance delivery with risk and control matters to ensure that it does not materially threaten the Group, while remaining within risk appetite.
- Recommend changes to the process control environment or to business practices, where necessary, to reduce the level of fraud risk exposure to within the agree appetite.

Governance
- Provide oversight across fraud risk management team, ensuring compliance with the highest standards of regulatory and business conduct and compliance practices as defined by internal and external requirements. This includes compliance with local banking laws, other applicable laws and anti-money laundering regulations and guidelines
- Embed the Group’s values and code of conduct in the country fraud risk management team to ensure that adherence with the highest standards of ethics, and compliance with relevant policies, processes and regulations among employees forms part of the culture

Regulatory & Business Conduct
- Display exemplary conduct and live by the Group’s Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Lead the [country / business unit / function/[team] to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] *
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matt

  • Officer, Fraud Ops Intermediate Analyst 2

    2 weeks ago

    Kuala Lumpur, Malaysia Citi Full time

    Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At **Citi**, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training...

  • Marketplace Fraud

    3 weeks ago

    Kuala Lumpur, Malaysia Elabram Systems SDN BHD Full time

    **Escalation & Appeals** - Acts as the first line of response against reported/escalated fraud & scam cases. - Reinvestigations in fraud & abuse cases investigated by Buyer & Seller Review. - Manage cases while balancing between customer's needs and the company's benefits. **Buyer Review** - Review & investigate user reported issues on various fraud related...

  • Officer, Fraud Ops Intermediate Analyst 2

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Citi Full time

    Whether you're at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you'll have the opportunity to expand your skills and make a difference at one of the world's most global banks. We're fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure...

  • Mys Ctsm Kl Fraud Ops Analyst

    1 week ago

    Kuala Lumpur, Malaysia Citi Full time

    The Fraud Ops Analyst is an entry level position responsible for assisting in efforts to ensure fraud risk policy and controls are applied to minimize the impact of fraud incidence and prevent loss in coordination with the Fraud Operations team. The overall objective of this role is to assist in managing fraud losses by ensuring analysts make appropriate...

  • Marketplace Fraud

    3 weeks ago

    Kuala Lumpur, Malaysia Elabram System Full time

    Job Description: **Escalation & Appeals** - Acts as the first line of response against reported/escalated fraud & scam cases. - Reinvestigations in fraud & abuse cases investigated by Buyer & Seller Review. - Manage cases while balancing between customer's needs and the company's benefits. **Buyer Review** - Review & investigate user reported issues on...

  • Marketplace Fraud

    3 months ago

    Kuala Lumpur, Malaysia Elabram Full time

    Job Description Escalation & Appeals Acts as the first line of response against reported/escalated fraud & scam cases. Reinvestigations in fraud & abuse cases investigated by Buyer & Seller Review. Manage cases while balancing between customer's needs and the company's benefits. Buyer Review Review & investigate user reported issues on various fraud...

  • Fraud & Loss Ops Investigation Specialist

    2 weeks ago

    Kuala Lumpur, Malaysia ByteDance Full time

    Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Helo, and Resso, as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content. Why Join...

  • Fraud & Loss Ops Investigation Specialist

    2 weeks ago

    Kuala Lumpur, Malaysia ByteDance Full time

    Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Helo, and Resso, as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content. Why Join...

  • Marketplace Fraud

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Elabram Full time

    Job DescriptionEscalation & AppealsActs as the first line of response against reported/escalated fraud & scam cases.Reinvestigations in fraud & abuse cases investigated by Buyer & Seller Review.Manage cases while balancing between customer's needs and the company's benefits.Buyer ReviewReview & investigate user reported issues on various fraud related...

  • Marketplace Fraud

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Elabram System Full time

    Job Description:Escalation & Appeals Acts as the first line of response against reported/escalated fraud & scam cases. Reinvestigations in fraud & abuse cases investigated by Buyer & Seller Review. Manage cases while balancing between customer's needs and the company's benefits.Buyer Review Review & investigate user reported issues on various fraud related...

  • Marketplace Fraud

    3 weeks ago

    Kuala Lumpur, Malaysia Elabram Systems Full time

    **Escalation & Appeals** - Acts as the first line of response against reported/escalated fraud & scam cases. - Reinvestigations in fraud & abuse cases investigated by Buyer & Seller Review. - Manage cases while balancing between customer's needs and the company's benefits. **Buyer Review** - Review & investigate user reported issues on various fraud related...

  • Fraud & Loss Ops Investigation Specialist

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia ByteDance Full time

    Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Helo, and Resso, as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.Why Join UsAt...

  • Fraud Analyst

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Citi Full time

    The Fraud Ops Analyst is an intermediate level positions responsible for contributing to the development of fraud management policies, processes and procedures to minimize the impact of fraud in coordination with the Operations - Services team. The overall objective of this role is to manage fraud losses by ensuring analysts make appropriate decisions using...

  • Fraud Analyst

    5 days ago

    Kuala Lumpur, Malaysia Citi Full time

    The Fraud Ops Analyst is an entry level position responsible for assisting in efforts to ensure fraud risk policy and controls are applied to minimize the impact of fraud incidence and prevent loss in coordination with the Fraud Operations team. The overall objective of this role is to assist in managing fraud losses by ensuring analysts make appropriate...

  • Fraud & Loss Ops Investigation Specialist (Bahasa

    2 weeks ago

    Kuala Lumpur, Malaysia ByteDance Full time

    Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Helo, and Resso, as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content. Why Join...

  • Fraud & Loss Ops Investigation Specialist (Thai

    2 weeks ago

    Kuala Lumpur, Malaysia ByteDance Full time

    Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Helo, and Resso, as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content. Why Join...

  • Fraud & Loss Ops Investigation Specialist (Tagalog

    2 weeks ago

    Kuala Lumpur, Malaysia ByteDance Full time

    Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Helo, and Resso, as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content. Why Join...

  • Specialist, Fraud Risk Ops

    3 weeks ago

    Kuala Lumpur, Malaysia Centauri Services And Technology Sdn. Bhd. Full time

    **About the Team**: This team is part of the Global Customer Service function, where it is at the heart of managing and balancing risk and reward for our global platform. We work closely with all our key stakeholders, such as Compliance, Product, Customer Service, Marketing, Finance, and Payment Operations to successfully launch various global products while...

  • Fraud Analyst

    4 days ago

    Kuala Lumpur, Malaysia Citi Full time

    The Fraud Ops Analyst is an intermediate level positions responsible for contributing to the development of fraud management policies, processes and procedures to minimize the impact of fraud in coordination with the Operations - Services team. The overall objective of this role is to manage fraud losses by ensuring analysts make appropriate decisions using...

  • Tl,fraud Risk Ops-mandarin Speaker

    2 weeks ago

    Kuala Lumpur, Malaysia CENTAURI SERVICES AND TECHNOLOGY SDN.BHD. Full time

    Create the strategy to continuously build and mature our fraud risk operation team. Manage the day-to-day operational and capacity needs, while handling and supporting escalation; - Manage a team of fraud risk representatives to efficiently identify and prevent losses arising from common fraud types such as ID theft, friendly fraud, social engineering,...