See more Collapse

Call Center Manager- Anz

4 weeks ago

Petaling Jaya, Malaysia Lenovo Full time

**General Information**:

- Req #- WD00055538- Career area:
- Services- Country/Region:
- Malaysia- State:
- Selangor- City:
- Petaling Jaya- Date:
- Thursday, August 24, 2023- Working time:
- Full-time**Additional Locations**:

- Malaysia - Selangor - Petaling Jaya

**Why Work at Lenovo**:
**_We are Lenovo. We do what we say. We own what we do. We WOW our customers._**
- Lenovo is a US $70 billion global Fortune 500 company where we rank #171. We are a leader in providing innovative consumer, commercial and enterprise technologies. Serving customers in more than 160 countries.

At Lenovo, we value Innovation, Entrepreneurship, Team Work & Serving our Customers. If you strongly align yourself with our culture & belief, you are at the right place. Check out what we offer and build a rewarding career with us
- _A multitude of professional and personal development opportunities._
- _Competitive remuneration & Benefits_
- _Access to various trainings_
- _Performance-based rewards_
- _An international team with a high focus on diversity & inclusion_
- _Hybrid working environment,_ one of the most forward-thinking IT companies._
- _.... and lots of fun: We like to celebrate our successes_

**Description and Requirements**:
The Technical Support Call Center Manager is responsible for managing the Data Center Group Technical Support in Kuala Lumpur, Malaysia.

The Lenovo Customer Engagement Center Team comprises IT professionals who possess robust technical expertise, adeptness in tackling intricate issues through teamwork, and exceptional abilities in customer support and communication. These qualities are vital in delivering an optimal customer experience while effectively addressing a significant portion of customer incidents. Technical Support Engineers are tasked with resolving the most intricate customer issues, frequently working in conjunction with the hardware Level 2/3 support teams.
- The role of the Technical Support Call Center Manager is to effectively lead the team in delivering services, resource management, and handling escalations.**Key Responsibilities**:

- Manage a team of Technical Support Engineers (both local and remote team) to deliver call center services to client.
- Manage the resource to ensure 7x24 operation of the call center.
- Monitor the workload and align resource to meet the service level.
- Work closely with TSE on problem escalation and drive for closure of the problem cases.
- May require to work on shift to handle call center operation and problem calls.
- Work with other support team (TSE team in other regions, Lenovo L3 or Product Engineer) to provide end to end service to customer.

**Experience**:

- Bachelor's degree in Computer Science, Engineering, or Business Administration
- At least 5 years experience in maintenance services
- At least 2 years experience in team management position.
- Excellent interpersonal and communications skills
- Experience in managing offshore models and distributed and remote team management.
- Experience in Call Center Operation
- Excellent oral and written English skills.

**Additional Locations**:

- Malaysia - Selangor - Petaling Jaya
- Malaysia
- Malaysia - Selangor
- Malaysia - Selangor - Petaling Jaya

We have other current jobs related to this field that you can find below

  • Call Center Manager- Anz

    2 weeks ago

    Subang Jaya, Selangor, Malaysia Lenovo Full time

    General Information: Req # WD Career area:ServicesCountry/Region: Malaysia State: Selangor City: Petaling Jaya Date:Thursday, August 24, 2023Working time: FulltimeAdditional Locations: Malaysia Selangor Petaling JayaWhy Work at Lenovo:_We are Lenovo. We do what we say. We own what we do. We WOW our customers._ Lenovo is a US $70 billion global Fortune 500...

  • Team Leader

    5 days ago

    Petaling Jaya, Malaysia Redberry Contact Center Sdn Bhd Full time

    **Are you FUN, PASSIONATE, and TRUSTWORTHY?! Come and be part of our team! REDBERRY CONTACT CENTER SDN BHD is currently looking for new hires.** **LOCATION: Redberry City, Seksyen 13, Petaling Jaya** **WORKING DAYS: Monday - Friday, 9 :30 am - 7:00 pm** **BASIC SALARY: RM2500 - RM3500** **OVERRIDING COMMISSION: UP TO 5K** **Requirements**: - At least 1...

  • Financial Controller Anz

    3 weeks ago

    Petaling Jaya, Malaysia Haleon Full time

    Hello. We’re Haleon. A new world-leading consumer health company. Shaped by all who join us. Together, we’re improving everyday health for billions of people. By growing and innovating our global portfolio of category-leading brands - including Sensodyne, Panadol, Advil, Voltaren, Theraflu, Otrivin, and Centrum - through a unique combination of deep...

  • Call Center

    3 weeks ago

    Petaling Jaya, Malaysia JP infotech Full time

    Experience:Min 5 Years Shift: Rotational Shift **Responsibilities**: Assistance - Attend to incoming and outgoing communications promptly and courteously (telephone, e - mails, messenging etc...) - Proper use of the case management system to record down case activities and plan new tasks - Provide quality assistance solution to our customers - Able to work...

  • Call Center Officer

    3 weeks ago

    Petaling Jaya, Malaysia Micro Energy Holdings (M) Sdn Bhd Full time

    We are currently looking for job vacancies for the following positions: **Call Center Officer** - Full-time. - Easy job scope. - Training provided. - Age 25 and above. - Good communication skills. - Indoor working environment. - Min. 1- Year experience in call center Please call - **01137855358** to arrange an interview appointment. Office Located at:...

  • Call Center Officer

    2 months ago

    Petaling Jaya, Malaysia Micro Energy Holdings (M) Sdn Bhd Full time

    We are currently looking for job vacancies for the following positions: **Call Center Officer** - Full-time. - Easy job scope. - Training provided. - Age 25 and above. - Good communication skills. - Indoor working environment. - Min. 1- Year experience in call center Office Located at: Menara K1, Jalan Klang Lama, Kuala Lumpur. Landmark: Pearl...

  • Call Center Officer

    1 week ago

    Petaling Jaya, Malaysia Micro Energy Holdings (M) Sdn Bhd Full time

    We are currently looking for job vacancies for the following positions: **Call Center Officer** - Full-time. - Easy job scope. - Training provided. - Age 25 and above. - Good communication skills. - Indoor working environment. - Min. 1- Year experience in call center Office Located at: Menara K1, Jalan Klang Lama, Kuala Lumpur. Landmark: Pearl...

  • Call Center Officer

    6 days ago

    Petaling Jaya, Malaysia Micro Energy Holdings (M) Sdn Bhd Full time

    We are currently looking for job vacancies for the following positions: **Call Center Officer** - Full-time. - Easy job scope. - Training provided. - Age 25 and above. - Good communication skills. - Indoor working environment. - Min. 1- Year experience in call center Office Located at: Menara K1, Jalan Klang Lama, Kuala Lumpur. Landmark: Pearl...

  • Call Center

    1 week ago

    Petaling Jaya, Malaysia Merchantrade Asia Sdn. Bhd. Full time

    Attend to and answer inquiries from customers by clarifying desired information; researching, locating, and providing the desired information; - Resolve problems and complaints by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems; - Provide customers with product and service...

  • Call Center Consultant

    2 weeks ago

    Petaling Jaya, Malaysia Glory Talent Solutions Sdn.Bhd Full time

    **Responsibilities**: - Phone operator - Telemarketing - call follow-up on existing and/or new patient database - Tele-consultation - Social Media, etc. - Manage patient complaints - Salesforce CRM System - Patient registration - Appointment scheduling - Appointment management - Demand / Supply evaluation - Change/reschedule appointments whenever...

  • Pegawai Pemasaran

    5 days ago

    Petaling Jaya, Malaysia REDBERRY CONTACT CENTER SDN BHD Full time

    50 KEKOSONGAN! KEMASUKAN JUNE/JULY!! LOKASI: Redberry City, SECTION 13, PETALING JAYA (LRT terdekat Stesyen Asia Jaya atau Stesyen MRT Phileo Damansara). WAKTU BEKERJA: ISNIN - JUMAAT |9:30 PG - 7:00 PTG| GAJI ASAS/BASIC SALARY: RM2000 ELAUN LATIHAN/TRAINING: RM50/SEHARI* KOMISYEN: SEHINGGA RM4,000 BERDASARKAN TARGET *Tertakluk pada syarat SKOP KERJA Kerja...

  • Call Center Officer

    2 weeks ago

    Petaling Jaya, Malaysia Micro Energy Holdings (M) Sdn Bhd Full time

    We are currently looking for job vacancies for the following positions: **Call Center Officer** - Full-time. - Easy job scope. - Training provided. - Age 25 and above. - Good communication skills. - Indoor working environment. - Fresh graduate / Housewife /Retirees / College Student. Please call - **01137855358** to arrange an interview appointment. Office...

  • Agent Call Center

    2 weeks ago

    Petaling Jaya, Malaysia TECHNO MECH (M) SDN BHD Full time

    Hiring Agent Call Center Company : TechnoMech (M) Sdn Bhd Working Location : Wisma TNB Jalan Anson Pulau Pinang // Menara PKNS Petaling Jaya Working hours : 24/7 Shift (5 days work, 2 days off) Benefits: Basic RM 1800-2000 + KPI RM300 Training Medical Card EPF/SOCSO Monthly Rewards **Job Types**: Permanent, Contract **Salary**: RM1,800.00 -...

  • Call Center/customer Service

    2 weeks ago

    Petaling Jaya, Malaysia JP infotech Full time

    Rotational shift **Job Type**: Contract Contract length: 12 months **Salary**: RM3,000.00 per month **Experience**: - Call Center: 1 year (required) **Language**: - Mandarin (preferred)

  • Call Center Travel Coordinator

    2 weeks ago

    Petaling Jaya, Malaysia JP infotech Full time

    Experience:Min 5 Years Shift: Rotational Shift **Responsibilities**: Assistance - Attend to incoming and outgoing communications promptly and courteously (telephone, e - mails, messenging etc...) - Proper use of the case management system to record down case activities and plan new tasks - Provide quality assistance solution to our customers - Able to work...

  • Call Center Consultant

    2 weeks ago

    Petaling Jaya, Malaysia Trinity Workforce Solution Sdn Bhd Full time

    **Title: Call Center Consultant (Back Office)** **Duration: Permanent position** **Location: Petaling Jaya, Malaysia** **JOB DESCRIPTION**: **Phone operator ** - Telemarketing - call follow-up on existing and/or new patient database Tele consultation - Manage patient complaints. **Salesforce CRM System** - Patient registration. - Appointment...

  • Pegawai Pemasaran

    2 weeks ago

    Petaling Jaya, Malaysia Redberry Contact Center Sdn Bhd Full time

    **30 KEKOSONGAN! KEMASUKAN SEGERA!!** - **LOKASI: Petaling Jaya (Seksyen 13)**: - **WAKTU BEKERJA: ISNIN - JUMAAT, 9:30 PG - 7 PTG**: - **GAJI ASAS/BASIC SALARY: SEHINGGA RM 2500 + KOMISYEN SEHINGGA RM 2500 - RM 4000!!** **SKOP KERJA** - Kerja dalam pejabat sahaja (tidak perlu berjumpa pelanggan) - Hanya menghubungi pelanggan institusi kewangan yang...

  • Telemarketer (Pegawai Pemasaran - Call Center)

    5 days ago

    Petaling Jaya, Malaysia Redberry Contact Center Sdn Bhd Full time

    **30 KEKOSONGAN! KEMASUKAN SEGERA!!** - **LOKASI: Petaling Jaya (Seksyen 13)**: - **WAKTU BEKERJA: ISNIN - JUMAAT, 9:30 PG - 7 PTG**: - **GAJI ASAS/BASIC SALARY: SEHINGGA RM 2500 + KOMISYEN SEHINGGA RM 2500 - RM 4000!!** **SKOP KERJA** - Kerja dalam pejabat sahaja (tidak perlu berjumpa pelanggan) - Hanya menghubungi pelanggan institusi kewangan yang...

  • Call Center Telesales

    3 weeks ago

    Petaling Jaya, Malaysia Redberry Contact Center Sdn Bhd Full time

    **30 KEKOSONGAN! KEMASUKAN SEGERA!!** - **LOKASI: Petaling Jaya (Seksyen 13)**: - **WAKTU BEKERJA: ISNIN - JUMAAT, 9:30 PG - 7 PTG**: - **GAJI ASAS/BASIC SALARY: SEHINGGA RM 2500 + KOMISYEN SEHINGGA RM 2500 - RM 4000!!** **SKOP KERJA** - Kerja dalam pejabat sahaja (tidak perlu berjumpa pelanggan) - Hanya menghubungi pelanggan institusi kewangan yang...

  • Call Center Telesales

    2 months ago

    Petaling Jaya, Malaysia Redberry Contact Center Sdn Bhd Full time

    **30 KEKOSONGAN! KEMASUKAN SEGERA!!** - **LOKASI: Petaling Jaya (Seksyen 13)**: - **WAKTU BEKERJA: ISNIN - JUMAAT, 9:30 PG - 7 PTG**: - **GAJI ASAS/BASIC SALARY: SEHINGGA RM 2500 + KOMISYEN SEHINGGA RM 2500 - RM 4000!!** **SKOP KERJA** - Kerja dalam pejabat sahaja (tidak perlu berjumpa pelanggan) - Hanya menghubungi pelanggan institusi kewangan yang...