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Concierge
1 month ago
**Overview**:
As a Concierge for a property management company, plays a pivotal role in ensuring the smooth and efficient operation of the properties. This position requires a personable, customer-oriented individual who can provide exceptional service to tenants and address their needs promptly. The Concierge is responsible for creating a welcoming and secure environment while assisting with various tasks related to property management.
**Duties and responsibilities**:
Customer Service:
- Act as the primary point of contact (on ground) for all or tenant requests and concerns, ensuring timely resolution and satisfaction.
Security and Access Control:
- Monitor access to the property and enforce security protocols, such as manage the viewing keys and self check in keys.
- Handle key management, access cards, and other security-related tasks.
Units & Rooms Conditions Management:
- Ensure units & rooms condition up to standard and schedule, coordinate with the maintenance team and repair services as needed.
- Monitor common areas to ensure they are clean and well-maintained.
Emergency Response:
- Act as the first point of contact during emergencies and follow established protocols for contacting appropriate authorities or management personnel.
- Maintain emergency contact lists and procedures.
Communication:
- Maintain open and clear communication with tenants, and property management staff.
Documentation and Reporting:
- Document check in, check out activities, booking fees and tenancy agreements.
**Qualifications and Skills**:
- High school diploma or equivalent (some positions may require higher education).
- Knowledge of property management software or tools (preferred but not required).
- Previous experience in a customer service, hospitality, or similar role is advantageous.
- Someone that has own transport, requires travelling based on the building assigned.
- Excellent interpersonal and communication skills.
- Strong customer service orientation and a friendly demeanor.
- Ability to handle stressful or emergency situations calmly and efficiently.
**Benefits**:
- Competitive salary and benefits package.
- Young, supportive and diverse working environment.
- Opportunities for professional growth and development.
- Annual Leave, Medical Leave, EPF, SOCSO, EIS.
- Mon to Fri, 5 working days/ week.
- Medical reimbursement.
- Accommodation discount.
- Monthly activities and events.
- Other benefits.
**Job Types**: Full-time, Permanent
Pay: RM2,000.00 - RM3,500.00 per month
**Benefits**:
- Additional leave
- Dental insurance
- Flexible schedule
- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development
Schedule:
- Monday to Friday
Supplemental pay types:
- Performance bonus
Application Deadline: 05/26/2024
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