Chat Support
1 week ago
**Vacancy: - Chat Support - Native Japanese**
Location: Kuala Lumpur, Malaysia
**Salary**: With Exp: from RM8600 (Basic) + RM1000 (Complexity Allowance) + RM200 (Housing Allowance)
Language: Japanese + English
Profile: Chat Support
Timings: Rotational Shifts (24*7)
Headcount: 3
Min Requirements:
- Degree - No CS experience
- Diploma - 1 year CS experience
- SPM- 3 years’ experience***:
**DUTIES AND RESPONSIBILITIES**:
- Understand customer enquiries and ensure they are answered or routed through the
appropriate support channel
- Manage customer escalations and ensure that these are answered, tracked, and escalated as
required.
- Perform all procedures accurately, including following documented call flows, work processes,
data entry requirements, and complaint management processes
- Ensure all SLAs are met accordingly
- Demonstrate a strong customer service orientation and take responsibility to ensure customers
are satisfied
- Provide a high level of professionalism and competent customer service
- Able to communicate effectively with customers in a friendly and polite manner following the
processes
- Able to read, write, and speak fluently and spontaneously in both English and, for native
speakers, in their native language
**NOTE: The paper work and relocation expenses will be handle by the company.**
**Job Types**: Full-time, Permanent
**Salary**: RM8,600.00 - RM9,000.00 per month
Application Question(s):
- What nationality are you?
- Are you willing to relocate to Malaysia?
-
Chat Support
3 days ago
Kuala Lumpur, Malaysia growthfn Full timeWe are seeking experienced and enthusiastic Chat Support Representatives to join our team. As a Chat Support Representative, you will be responsible for assisting customers with their inquiries, providing product information, resolving issues, and ensuring a positive customer experience. **Responsibilities**: - Respond to customer inquiries via chat in a...
-
Chat Support Specialist
3 days ago
Kuala Lumpur, Malaysia growthfn Full timeWe are seeking experienced and enthusiastic Chat Support Representatives to join our team. As a Chat Support Representative, you will be responsible for assisting customers with their inquiries, providing product information, resolving issues, and ensuring a positive customer experience. **Responsibilities**: - Respond to customer inquiries via chat in a...
-
Chat Support Agent
3 days ago
Kuala Lumpur, Malaysia growthfn Full timeWe are seeking experienced and enthusiastic Chat Support Representatives to join our team. As a Chat Support Representative, you will be responsible for assisting customers with their inquiries, providing product information, resolving issues, and ensuring a positive customer experience. **Responsibilities**: - Respond to customer inquiries via chat in a...
-
Chat Support
1 day ago
Kuala Lumpur, Malaysia MyGlit Full time**Role**:Any Other **Timings**:Flexible (Permanent) **Industry**:BPO / ITES **Process**:Chat **Functional Area**:Any Other **Work Mode**:Work from office Key Skills: Vietnamese Chat Support - Vietnamese-Chat Support KL Sentral Shift: 24*7 Has experience in chat support “Bachelor Degree with no exp Diploma with min 1 year of call center...
-
Chat Support-mandarin Speaker
2 days ago
Kuala Lumpur, Malaysia growthfn Full timeWe are seeking a dedicated and fluent Mandarin-speaking individual to join our team as a Chat Support Representative. As a Chat Support Representative, you will be responsible for providing exceptional customer service and technical support to Mandarin-speaking users via chat platforms. This role requires excellent communication skills, problem-solving...
-
Chat Support Executive
3 days ago
Kuala Lumpur, Malaysia ManpowerGroup Malaysia Full timeOpen Job role for Vietnamese Role: Chat Support Location: Malaysia, KL **Salary**: Upto RM 4.3k to 4.5k + allowances ~ Permanent job ~ Valid Passport must. ~ Min 1 years of experience in Customer Service/ chat support. ~ Must be able to work 24/7 (9hr shift) **Eligibility**: - Has experience in chat support - Bachelor Degree with no experience -...
-
Hiring Mandarine +eng, Chat Support
1 day ago
Kuala Lumpur, Malaysia MyGlit Full time**Role**:Any Other **Timings**:Shifting Schedule (Contract To Hire) **Industry**:BPO / ITES **Process**:Chat **Functional Area**:Any Other **Work Mode**:Work from Home Key Skills: Access Platform - Mandarin + English (Local)Chat Support Indonesian + English Chat support Location: KL Sentral Shift: 24*7 Rotational shift Fresh Grads (Able to speak and...
-
Chat Support
1 day ago
Kuala Lumpur, Malaysia Gratitude India Full timeShift: 24*7 Has experience in chat support Bachelor's Degree with no experience Diploma with min 1 year of call center experience SPM with 3 years of call center experience **Salary**: RM3,500.00 - RM4,000.00 per month Ability to commute/relocate: - Kuala Lumpur: Reliably commute or planning to relocate before starting work (required) Application...
-
Chat Support
3 days ago
Kuala Lumpur, Malaysia Agensi Pekerjaan Language Talent Solutions Sdn Bhd Full timePosition: Chat Support - Mandarin Speaker Location: KL Sentral Working hours: 24/7 rotational shift **Salary**: RM3,200 - RM4,100 (basic) + RM500 (fixed complexity allowance) + KPI allowance (RM300) + shift allowance (RM400) **Requirements**: - Able to read and write in simplified and traditional Chinese - Open to fresh graduates with no working...
-
Chat Support
7 days ago
Kuala Lumpur, Malaysia GrowthFn Sdn Bhd Full timeVacancy: - Chat Support - Japanese Speaker Location: Kuala Lumpur, Malaysia (We can accept native Japanese or Local Malaysian Japanese Speaker) **Salary**: With Exp: Total Package RM 8100 Language: Japanese + English Profile: Chat Support Timings: Rotational Shifts (24*7) Headcount: 5 Min Requirements: - Degree - No CS experience - Diploma - 1 year...
-
Korean - Chat Support
4 days ago
Kuala Lumpur, Malaysia GrowthFn Sdn Bhd Full timeVacancy: - Chat Support - Native Korean Location: Kuala Lumpur, Malaysia **Salary**: RM 9,000 Headcount: 20 Joining Date: 26th May, 2024. Language: Korean + English Educational: Bachelor Degree (Fresher will also do) or Diploma holder with 3 years experience. Working Hour: 24*7 Rotational Job Summary: - Understand customer enquiries and ensure they...
-
Japanese Chat Support Agent
1 day ago
Kuala Lumpur, Malaysia GrowthFn sdn bhd Full time**Chat support services include**: - Assist with customer complaints and questions about specific products or services - Modify and escalate complaints across a number of communication channels - Be the first point of contact and advocate for customers **Job Types**: Full-time, Permanent, Fresh graduate **Salary**: RM9,600.00 - RM9,800.00 per...
-
Social Media Chat Support
2 days ago
Kuala Lumpur, Malaysia Agensi Pekerjaan Language Talent Solutions Sdn Bhd Full timePosition: Social Media Chat Support - English Location: KL Sentral Working hours: 24/7 rotational shift **Salary**: RM3,800 + KPI allowance Start date: 8 April **Requirements**: - Diploma and above - Must have 1 to 2 years customer service experience **Responsibilities**: - Comprehend customer inquiries and provide responses through the relevant...
-
Mandarin Speaker
4 days ago
Kuala Lumpur, Malaysia GrowthFn Sdn Bhd Full timeVacancy: - Chat Support - Mandarin Speaker Location: Kuala Lumpur, Malaysia **Salary**: Basic: RM 4000 - RM4100 + Complexity Allowance: RM500 + KPI Allowance + Shift Allowance Language: Mandarin + English Working Hour: 24*7 Rotational Education/Requirement: Degree with experience or Diploma holder with 1 yrs exp or SPM with 3 yrs exp Joining Date :...
-
Social Media Chat Support
2 days ago
Kuala Lumpur, Malaysia RMJ Consulting Sdn Bhd Full time**Position**: Social media Chat Support (Malay & English Speaker) **Type**:Permanent **Location**: KL Sentral (On site) **Working hours**: Rotational Shift **Target start date**: 8 April 2024 / 15 April 2024 1. Provide prompt and professional customer support via social media platforms, focusing primarily on chat interactions. 2. Respond to inquiries,...
-
Chat Support
3 days ago
Kuala Lumpur, Malaysia MyGlit Full time**Role**:Any Other **Timings**:Shifting Schedule (Permanent) **Industry**:BPO / ITES **Process**:Chat **Functional Area**:Any Other **Work Mode**:Work from office Key Skills: Call Center - key skills Veitnamese Location Kuala Lumpur Pay: Basic RM4000 + Complexity allowance RM500 + Housing allowance RM200 Qualifications: Bachelor’s degree in any...
-
Live Chat Support
1 week ago
Kuala Lumpur, Malaysia Language Talent Solution Full time**Company Description** Language Talent Solutions Sdn Bhd believes in thinking beyond borders to bridge gaps and break down barriers to hire the best talent for its team. The organization strives to build globally competitive teams and understands that skills matter more than borders. **Role Description** This is a full-time on-site role in Kuala Lumpur...
-
Live Chat Support
7 days ago
Kuala Lumpur, Malaysia LTS Search Full time**Company Description** Language Talent Solutions Sdn Bhd believes in thinking beyond borders to bridge gaps and break down barriers to hire the best talent for its team. The organization strives to build globally competitive teams and understands that skills matter more than borders. **Role Description** This is a full-time on-site role in Kuala Lumpur...
-
Live Chat Support
2 days ago
Kuala Lumpur, Malaysia LTS Search Full time**Company Description** Language Talent Solutions Sdn Bhd believes in thinking beyond borders to bridge gaps and break down barriers to hire the best talent for its team. The organization strives to build globally competitive teams and understands that skills matter more than borders. **Role Description** This is a full-time on-site role in Kuala Lumpur...
-
Chat Support
3 days ago
Kuala Lumpur, Malaysia Growthfn Sdn Bhd Full time**Job Summary**: - Understand customer enquiries and ensure they are answered or routed through the appropriate support channel - Manage customer escalations and ensure that these are answered, tracked, and escalated as required - Perform all procedures accurately, including following the client's documented call flows, work processes, data entry...