Customer Service Specialist

1 week ago

Brickfields, Malaysia Mango Global Technologies Full time

Primary Job Functions:

- Provide primarily customer service based phone support to Australian/New Zealand customers.
- Activate and engage with client/customer whilst providing accurate information of customer’s issue at hand.
- Accurately record and update customers’ cases into ADC’s CRM and trackers following appropriate processes.
- Provide accurate and understandable information to all customers and support partners.
- Ensure customer issues and/or complaints are either addressed or escalated to the appropriate level, whilst ensuring follow through in all cases.
- Ensure all follow ups are done in a timely manner.
- Ensure all SLA’s are met appropriately.
- Maintain high level of customer satisfaction whilst maintain a professional manner
- Be familiar with all policy, processes, and product knowledge.
- Remain polite, patient and courteous with customer throughout the experience.
- Ensure the end to end experience for all customers is at a high level of customer satisfaction.

Requirement:

- Local Malaysia - Fluent English Speakers required
- Good command in English
- SPM is okay as long as has neutral accent
- ABLE TO START IMMEDIATELY

**Job Types**: Full-time, Permanent

Pay: RM3,000.00 - RM3,800.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Afternoon shift
- Day shift
- Rotational shift

Supplemental pay types:

- Attendance bonus
- Performance bonus

**Education**:

- STM/STPM (preferred)

**Experience**:

- Customer Care Specialist: 1 year (preferred)

**Language**:

- English (preferred)
- Bahasa (preferred)

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