Facilities Coordinator

1 week ago

Kuala Lumpur, Malaysia JLL Full time

JLL supports the Whole You, personally and professionally.

Location Facilities Coordinator

Execute services in areas of responsibility for a small to moderate size location/across small number of smaller locations & may oversee the work of team members. Scope may include wide range of Workplace Solutions specialist facility & building management services, customer services activities, delivered at a location/across multiple locations. May include workspace asset management, engineering, building & maintenance, cleaning, mail delivery, logistics &/or storage services, set-up, A/V, catering, document, switchboard, reception, floor support & other location services. Independently carry out routine tasks according to guidelines and/or under supervision.

**Talent Segment**: Workplace Management & Solutions

Key Responsibilities
Overall
Act as a resource for questions from workgroup and customers.

Design and implement programs and processes to deliver performance improvements to continually support Accenture's Workplace Solutions strategy, including participating in sharing best practices across teams/locations.

Develop and manage contract relationships with external service providers (negotiate and manage contracts, review performance against strategy and budget).

Independently complete a wide range of Workplace Solutions customer services activities such as workspace set-up, A/V support, catering, document services, switchboard, reception, floor operations support, space utilization management or other location services.

Independently complete a wide range of Workplace Solutions specialist facility and building management services such as asset management, engineering, building and maintenance services, cleaning, mail delivery and logistics and/or storage services, etc.

Lead Workplace Solutions teams to achieve the appropriate level of external and internal customer satisfaction.

Manage relations with internal leadership and stakeholders.

May act as a point of contact for the landlord or external providers and manage regular contract relationships.

May act as the point of contact for various Workplace Solutions tools/databases, related basic technical support and end user training.

May assist with customer retrieval, return and/or destruction of documents, according to archival guidelines.

May be involved in actions related to programs or projects.

May be single point of contact for Workplace Solutions in a specific location.

May carry out instructions for security, fire, health and safety and maintain records.

May conduct quality assurance checks to ensure service standards are being met.

May execute/oversee the activities required to ensure interiors are of a sufficient standard as defined by Accenture policies and standards (for example, décor, painting, furniture and fittings—such as doors, blinds, etc.)

May execute/oversee the delivery of inbound and outbound mail and courier services.

May execute/oversee the delivery of storage services (retrieval, return and/or destruction of documents) for day visitors, permanent residents and the provision of offsite storage, according to archival guidelines and working together with Records & Information Management.

May execute/oversee the energy utilization and activities to reduce energy consumption and the collection and disposal of waste materials in accordance with Accenture and local policy.

May execute/oversee the purchasing, maintenance and disposal of company Workplace assets, in line with Accenture and local policy.

May execute/oversee the regular scheduled maintenance and unscheduled repairs of infrastructure and equipment (for example, heating, ventilation, lighting, air-conditioning, plumbing & sanitation, power, security, fire & life safety equipment and elevators/lifts.)

May greet/direct employees and visitors, issue visitor access cards, answer general inquires, assist in resolving issues/concerns or direct them to the appropriate resource.

May handle or coordinate process large-scale duplicating projects including copying, collating, assembly and binding.

May manage operations of communication center/switchboard on a daily basis.

May oversee and assist with integration of new joiners.

May oversee the delivery of cleaning services within the facility, managing the relationship with the vendor and ensuring standards for cleanliness are adhered to.

May perform administrative duties according to location guidelines.

May process space reservation requests (assign and confirm space, catering and equipment) and ensure optimal workspace occupancy (less than 50% of their time.)

May provide audio-visual support/troubleshooting prior to and during meetings and events as needed.

May provide basic technical support for standard office equipment (e.g., copiers and printers).

May provide input for the performance review process.

May provide support related to on-site catering and liaise with Event Planner(s).

May receive, review

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