Service Captain

6 months ago


Kuala Lumpur, Malaysia Ilham Dining Concepts Sdn Bhd Full time

**JD Service Captain**

We are looking for a motivated Service Captain to join our restaurant group’s Kaiseki. To excel in this position, you need a high level of customer service skills and a willingness to meet guests' needs quickly and politely.
- **1. Leading floor service**_
- Deliver quality customer service to all guests.
- Take reservations and enquire purpose of visit.
- Greet each guest promptly and courteously with good smile and body language.
- Present menu and share promotions, specials and items to customers.
- Memorize food and beverages menu for on-demand recitation.
- Take food and beverage orders, repeat orders to guests and inform guest of estimated time to serve.
- Oversee a team of servers who are assigned to his/her shift.
- Ensure that the restaurant maintains a fine dining atmosphere and proper standards of cleanliness and sanitation.
- **2. Proper handling of POS and payment management**_
- Key orders in the Point-of-Sale system efficiently.
- Process payment and check bills promptly.
- Handle problem with cashier payments.
- Ensure cash management protocols are always adhered to and balances are correct.
- **3. General Service Management**_
- Assist manager by getting involved in planning and organizing of special events.
- Check food and beverage inventories and stocks in a consistent and accurate manner.
- Follow Food & Beverage Safety and Hygiene policies and procedures.
- Complete opening, operating, and closing procedures.
- Escalate guests complain to duty manager if unable to conduct service recovery.
- Implement plans to deliver excellent service for outlet.
- Work closely with the kitchen team on food feedback and improvement.
- Ensure all equipment is kept in perfect working condition and to report any deficiencies.
- **Qualifications**:_
- Previous experience in managing a floor team in a fine dining Japanese restaurant is preferred
- Basic knowledge about Kaiseki course and Japanese sake is preferred
- Excellent customer service and hospitality skills and willingness to learn new items on food and service
- Team player with good communication and interpersonal skills
- Pleasant with a positive and approachable attitude
- Excellent emotional control in fast-paced environments
- Ability to handle and resolve guests complaints
- Dedication to on-time arrival for shifts, and able to commit to weekends and selected public holidays

**Salary**: RM6,000.00 - RM8,000.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Early shift
- Rotational shift

Supplemental pay types:

- Commission pay


  • Captain (Banquet)

    8 months ago


    Kuala Lumpur, Malaysia Sofitel Kuala Lumpur Damansara Full time

    Responisble in all types of banquet functions and coordinate activity on a daily basis. Banquet captain should also oversee banquet event and ensure that all service standards, departmental policies are followed by banquet staff. Schedule: - Day shift - Night shift


  • Kuala Lumpur, Malaysia BRICK HOUSE SDN BHD Full time

    **Job Summary**:A barista is responsible for preparing and serving a variety of coffee and other beverages to customers. They are also expected to provide excellent customer service, maintain a clean and organized work environment, and uphold the quality standards of the establishment. **Key Responsibilities**: **Prepare Beverages**: Prepare and serve a...


  • Kuala Lumpur, Malaysia BRICK HOUSE SDN BHD Full time

    **Job Summary**:A barista is responsible for preparing and serving a variety of coffee and other beverages to customers. They are also expected to provide excellent customer service, maintain a clean and organized work environment, and uphold the quality standards of the establishment. **Key Responsibilities**: **Prepare Beverages**: Prepare and serve a...

  • Bell Captain

    3 months ago


    Kuala Lumpur, Malaysia Eastin Hotel Kuala Lumpur Full time

    Eastin Hotel Kuala Lumpur is a distinguished 5-Star business class hotel offering 388 rooms of international standards. Nestled in the upscale locale of Jalan Damansara, our hotel enjoys a strategic location surrounded by golf courses, shopping malls, and office buildings. Perfectly situated for both business and leisure travelers, Eastin Hotel is just a...


  • Kuala Lumpur, Malaysia Park Hyatt Kuala Lumpur Full time

    Summary You will be responsible to lead the team of hostess and servers to provide an excellent and consistent level of service to the customers in your assigned outlet. The Captain - Outlet is responsible to assist the Outlet Manager and Supervisor in ensuring that the outlet is managed efficiently according to the established concept statement, providing...


  • Kuala Lumpur, Malaysia Grand Hyatt Kuala Lumpur Full time

    Summary The Captain is responsible to serve Food & Beverage to guests in the assigned outlets, provide a courteous, professional, efficient and flexible service in order to maximize guest satisfaction. You will be responsible to provide an excellent and consistent level of service to your customers, ensuring they have an exceptional drinking & dining...


  • Kuala Lumpur, Malaysia LES BOUCHONS Sdn Bhd Full time

    We are hiring Full time Floor service waiters/ captain/ supervisor for our French restaurant in KUALA LUMPUR L’Angelus group operates in Singapore since 1998 and hold 3 brands in is portfolio. “L’Angelus” our famous smart and casual French brasserie, “Les Bouchons” our well-known French Steak-House and, our new addition, Tapas 24, our Colourful...


  • Kuala Lumpur, Malaysia Platinum Victory Facestyle Sdn. Bhd. Full time

    **Responsibilities**: - Complete the outlet’s daily Supervisor’s Checklist. - Must know the requisition point and prepares the requisition form for food supplies and operating guest supplies for the approval of the Outlet Manager and/or Asst. Manager. - Check at the start and at the end of the shift that all service attendants complete their opening and...


  • Kuala Lumpur, Malaysia Platinum Victory Facestyle Sdn. Bhd. Full time

    **Responsibilities**: - Complete the outlet’s daily Supervisor’s Checklist. - Must know the requisition point and prepares the requisition form for food supplies and operating guest supplies for the approval of the Outlet Manager and/or Asst. Manager. - Check at the start and at the end of the shift that all service attendants complete their opening and...

  • Mankineko Crew

    6 months ago


    Kuala Lumpur, Malaysia Berjaya Times Square Management Corporation Full time

    CustomerbasedMANKINEKO CREW IN BERJAYA TIMES SQUARE MALL Mankineko Karaoke (base in Berjaya Times Square outlet) is hiring Positions available: - Outlet manager - Outlet captain - Management trainee - Custiner Service Associate **Salary**: RM1,600.00 - RM5,500.00 per month Schedule: - Day shift - Holidays Supplemental pay types: - Attendance bonus

  • Mankineko Crew

    6 months ago


    Kuala Lumpur, Malaysia BERJAYA TIMES SQUARE SDN BHD Full time

    New tenant in Berjaya Times Square mall, Manekineko Karaoke Positions available: 1. Outlet Manager 2. Outlet Captain 3. Management Trainee 4. Customer Service Associate Berjaya Times Square Sdn Bhd owns and operates shopping malls. The Company offers clothing, food and beverage, gaming and others services. Berjaya Times Square serves customers in...

  • Captain

    6 months ago


    Kuala Lumpur, Malaysia Marriott International, Inc Full time

    **Numéro de l'Emploi** 23196078 **Catégorie d'Emploi** Food and Beverage & Culinary **Lieu** Aloft Kuala Lumpur Sentral, No. 5 Jalan Stesen Sentral, Kuala Lumpur, Wilayah Persekutuan, Malaysia AFFICHER SUR LA CARTE **Horaire** Full-Time **Situé à distance ?** N **Mutation?** N **Type de Poste** Non-Management Communiquer les besoins de service aux...

  • Bartender

    6 months ago


    Kuala Lumpur, Malaysia Circa Full time

    1. Able to mix and match ingredients in order to create classic and innovative drinks in accordance with customers’ needs and expectations. 2. To provide service according to procedures and standards established by the Kikyo 3. To be knowledgeable in all service techniques and ensure all pre-opening duties are completed on schedule daily. 4. To promote...


  • Kuala Lumpur, Malaysia Dessert Captain Sdn Bhd Full time

    **Penang Chendul **is expanding and looking for **Outlet Crew Supervisor** to join us. **Branch**:Mid Valley Mall, KL **Job Descriptions**: - Manage and supervise the overall outlet operations (Quality/Service/Cleanliness/Valuable) and ensure outlets are running smoothly on daily basis. - Ensure the hygiene standards are strictly followed as per F&B...

  • Captain - Banquet

    6 months ago


    Kuala Lumpur, Malaysia Wyndham Grand Bangsar KL Full time

    **Job Purpose** This position is responsible for providing exceptional customer-focused banquet services to guests, in compliance with all brand standards and departmental Standard Operating Procedures. **Reporting Lines**Key Interactions** **Internally** - Kitchen Staff - F&B Staff **Externally** - Guests **Primary Responsibilities** **Banquet...


  • Kuala Lumpur, Malaysia Dessert Captain Sdn Bhd Full time

    **Penang Chendul **is expanding and looking for **Outlet Crew**s to join us. **Branch**:Melawati Mall, KL **Job Descriptions**: - To assist in overall outlet operations, inventory and sales. - Able to provide excellent customer service, front desk management and good working attitude. - Able to prepare food and beverage according to Standard Operation...

  • F&b Ambassador

    6 months ago


    Kuala Terengganu, Malaysia THE TAARAS BEACH & SPA RESORT (REDANG) SDN BHD Full time

    Must have multi cultural experiences, exposed to a variety of different countries and working conditions with a variety of different culinary values - Must be disciplined and motivated to succeed - Must be able to anticipate peaks in business and react accordingly to ensure service is not affected - Pleasant personality, excellent organizational and...

  • Bell Captain

    6 months ago


    Kuala Lumpur, Malaysia Marriott International, Inc Full time

    **Job Number** 23152560 **Job Category** Rooms & Guest Services Operations **Location** Four Points by Sheraton Kuala Lumpur Chinatown, No 2, Jalan Balai Polis, Kuala Lumpur, Wilayah Persekutuan, Malaysia **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Respond to guest requests for special...

  • Payroll Executive

    4 months ago


    Kuala Lumpur, Malaysia Wilhelmsen Ship Management Sdn Bhd Full time

    **About Us** Wilhelmsen Ship Management is one of the world’s largest third-party ship managers originated from Oslo, Norway with over 20,000 employees including our seafarers with a portfolio of more than 450 vessels and counting. Our employees are working with a comprehensive global maritime group providing over half of the merchant fleet with essential...


  • Kuala Lumpur, Malaysia Hyppies Full time

    **Are you a visionary leader with a passion for innovation and digital transformation?** Do you dream of steering the future of banking and navigating the ever-changing financial landscape? **Then set sail with Malaysia's leading financial services company, and take the helm as our Digibank Manager!** **In this dynamic role, you'll be the captain of your...