Service Captain

3 weeks ago


Kuala Lumpur, Malaysia Ilham Dining Concepts Sdn Bhd Full time

**JD Service Captain**

We are looking for a motivated Service Captain to join our restaurant group’s Kaiseki. To excel in this position, you need a high level of customer service skills and a willingness to meet guests' needs quickly and politely.
- **1. Leading floor service**_
- Deliver quality customer service to all guests.
- Take reservations and enquire purpose of visit.
- Greet each guest promptly and courteously with good smile and body language.
- Present menu and share promotions, specials and items to customers.
- Memorize food and beverages menu for on-demand recitation.
- Take food and beverage orders, repeat orders to guests and inform guest of estimated time to serve.
- Oversee a team of servers who are assigned to his/her shift.
- Ensure that the restaurant maintains a fine dining atmosphere and proper standards of cleanliness and sanitation.
- **2. Proper handling of POS and payment management**_
- Key orders in the Point-of-Sale system efficiently.
- Process payment and check bills promptly.
- Handle problem with cashier payments.
- Ensure cash management protocols are always adhered to and balances are correct.
- **3. General Service Management**_
- Assist manager by getting involved in planning and organizing of special events.
- Check food and beverage inventories and stocks in a consistent and accurate manner.
- Follow Food & Beverage Safety and Hygiene policies and procedures.
- Complete opening, operating, and closing procedures.
- Escalate guests complain to duty manager if unable to conduct service recovery.
- Implement plans to deliver excellent service for outlet.
- Work closely with the kitchen team on food feedback and improvement.
- Ensure all equipment is kept in perfect working condition and to report any deficiencies.
- **Qualifications**:_
- Previous experience in managing a floor team in a fine dining Japanese restaurant is preferred
- Basic knowledge about Kaiseki course and Japanese sake is preferred
- Excellent customer service and hospitality skills and willingness to learn new items on food and service
- Team player with good communication and interpersonal skills
- Pleasant with a positive and approachable attitude
- Excellent emotional control in fast-paced environments
- Ability to handle and resolve guests complaints
- Dedication to on-time arrival for shifts, and able to commit to weekends and selected public holidays

**Salary**: RM6,000.00 - RM8,000.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Early shift
- Rotational shift

Supplemental pay types:

- Commission pay


  • Captain (Banquet)

    2 months ago


    Kuala Lumpur, Malaysia Sofitel Kuala Lumpur Damansara Full time

    Responisble in all types of banquet functions and coordinate activity on a daily basis. Banquet captain should also oversee banquet event and ensure that all service standards, departmental policies are followed by banquet staff. Schedule: - Day shift - Night shift

  • Service Leader

    3 weeks ago


    Kuala Lumpur, Malaysia Shangri-La Hotels Full time

    Shangri-La, Kuala Lumpur Be part of our Shangri-La family Shangri-La Hotels and Resorts began in 1971 with our first deluxe hotel in Singapore. Today, the group comprises over 102 deluxe hotels and resorts in key cities in Asia Pacific, North America, Europe and the Middle East. Based in Hong Kong, we are expanding globally with developments under way...


  • Kuala Lumpur, Malaysia BRICK HOUSE SDN BHD Full time

    **Job Summary**:A barista is responsible for preparing and serving a variety of coffee and other beverages to customers. They are also expected to provide excellent customer service, maintain a clean and organized work environment, and uphold the quality standards of the establishment. **Key Responsibilities**: **Prepare Beverages**: Prepare and serve a...


  • Kuala Lumpur, Malaysia BRICK HOUSE SDN BHD Full time

    **Job Summary**:A barista is responsible for preparing and serving a variety of coffee and other beverages to customers. They are also expected to provide excellent customer service, maintain a clean and organized work environment, and uphold the quality standards of the establishment. **Key Responsibilities**: **Prepare Beverages**: Prepare and serve a...


  • Kuala Lumpur, Malaysia BRICK HOUSE SDN BHD Full time

    **Job Summary**:A barista is responsible for preparing and serving a variety of coffee and other beverages to customers. They are also expected to provide excellent customer service, maintain a clean and organized work environment, and uphold the quality standards of the establishment. **Key Responsibilities**: **Prepare Beverages**: Prepare and serve a...

  • F&b Crew

    6 days ago


    Kuala Lumpur, Malaysia Bistronomy Concepts Sdn Bhd Full time

    **Job summary** To ensure high service standards are rendered to the guests and to perform captain’s tasks in the outlet. **Duties and Responsibilities** - Supervises his station. - Takes order and promote special items to guests. - Responsible for station mise-en-place. - Assigns side duties to his waiters. - Responsible for the recommendation and sale...


  • Kuala Lumpur, Malaysia Grand Hyatt Kuala Lumpur Full time

    Summary The Captain is responsible to serve Food & Beverage to guests in the assigned outlets, provide a courteous, professional, efficient and flexible service in order to maximize guest satisfaction. You will be responsible to provide an excellent and consistent level of service to your customers, ensuring they have an exceptional drinking & dining...

  • Restaurant Captain

    4 days ago


    Kuala Lumpur, Malaysia ASIA MEX CONCEPTS SDN BHD Full time

    Restaurant Captain Duties and Responsibilities: - Always greet and welcome guests promptly in a warm and friendly manner. - Always thank and give fond farewell to guests conveying anticipation for their next visit. - Assist guest with table reservation. - Assist guest while seating. - Ensure guest are serviced within specified time. - Has a good knowledge...


  • Kuala Lumpur, Malaysia Shangri-La Hotels Full time

    Shangri-La, Kuala Lumpur Be part of our Shangri-La family Shangri-La Hotels and Resorts began in 1971 with our first deluxe hotel in Singapore. Today, the group comprises over 102 deluxe hotels and resorts in key cities in Asia Pacific, North America, Europe and the Middle East. Based in Hong Kong, we are expanding globally with developments under way...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Grand Hyatt Kuala Lumpur Full time

    SummaryThe Captain is responsible to serve Food & Beverage to guests in the assigned outlets, provide a courteous, professional, efficient and flexible service in order to maximize guest satisfaction. You will be responsible to provide an excellent and consistent level of service to your customers, ensuring they have an exceptional drinking & dining...

  • H145 Captain

    2 months ago


    Kuala Lumpur, Malaysia FlightjobsDVV Media Full time

    Zenon are delighted to be supporting one of the most effective private helicopter transportation providers in the Middle East.We are seeking H145 Captains who exhibit an eagerness to thrive and are accomplished in their position, be open to working remotely in various areas around the country, working as per the organization strategies, guidelines, and...


  • Kuala Lumpur, Kuala Lumpur, Malaysia BRICK HOUSE SDN BHD Full time

    Job Summary:A barista is responsible for preparing and serving a variety of coffee and other beverages to customers. They are also expected to provide excellent customer service, maintain a clean and organized work environment, and uphold the quality standards of the establishment.Key Responsibilities:Prepare Beverages: Prepare and serve a range of coffee,...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Shangri-La Hotels Full time

    Shangri-La, Kuala LumpurBe part of our Shangri-La familyShangri-La Hotels and Resorts began in 1971 with our first deluxe hotel in Singapore. Today, the group comprises over 102 deluxe hotels and resorts in key cities in Asia Pacific, North America, Europe and the Middle East.Based in Hong Kong, we are expanding globally with developments under way...

  • Global 7500 Captain

    2 weeks ago


    Kuala Lumpur, Malaysia FlightjobsDVV Media Full time

    Zenon Aviation is pleased to be supporting a well-established Corporate jet operator in their search for experienced Global 7500 Captains to work on 2-6 month contracts based in the Middle East. Benefits: - 2-6 month Contracts Available Accommodation Provided Local Transportation Provided Flights provided Competitive Salary Minimum Requirements: - EASA,...


  • Kuala Lumpur, Malaysia LES BOUCHONS Sdn Bhd Full time

    We are hiring Full time Floor service waiters/ captain/ supervisor for our French restaurant in KUALA LUMPUR L’Angelus group operates in Singapore since 1998 and hold 3 brands in is portfolio. “L’Angelus” our famous smart and casual French brasserie, “Les Bouchons” our well-known French Steak-House and, our new addition, Tapas 24, our Colourful...


  • Kuala Lumpur, Malaysia Platinum Victory Facestyle Sdn. Bhd. Full time

    **Responsibilities**: - Complete the outlet’s daily Supervisor’s Checklist. - Must know the requisition point and prepares the requisition form for food supplies and operating guest supplies for the approval of the Outlet Manager and/or Asst. Manager. - Check at the start and at the end of the shift that all service attendants complete their opening and...


  • Kuala Lumpur, Malaysia Platinum Victory Facestyle Sdn. Bhd. Full time

    **Responsibilities**: - Complete the outlet’s daily Supervisor’s Checklist. - Must know the requisition point and prepares the requisition form for food supplies and operating guest supplies for the approval of the Outlet Manager and/or Asst. Manager. - Check at the start and at the end of the shift that all service attendants complete their opening and...


  • Kuala Lumpur, Malaysia BAAN THAI 2 SEAFOOD & THAI CUISINE SDN BHD Full time

    **Requirements** - **Familiar of Food Market Hub (FMH) ordering system is an added advantage**: - **Able to speak in Mandarin, Bahasa Malaysia & English is preferred**: - At least 1 years working experience in the related field. - Possess own transport - Able to multitask in a fast-paced environment - Good interpersonal and communication skills - Non-halal...


  • Kuala Lumpur, Malaysia Shangri-La Hotels Full time

    Traders cater to savvy, passionate travelers who appreciate smart functionality and getting things done. Guests enjoy a blend of thoughtful simplicity with the warmth of Asian hospitality. No matter the purpose of the trip - work, rest, or play, each Traders offers a thoughtfully designed environment enabling guests to be focused on what really...


  • Kuala Lumpur, Kuala Lumpur, Malaysia LES BOUCHONS Sdn Bhd Full time

    We are hiring Full time Floor service waiters/ captain/ supervisor for our French restaurant in KUALA LUMPURL'Angelus group operates in Singapore since 1998 and hold 3 brands in is portfolio."L'Angelus" our famous smart and casual French brasserie, "Les Bouchons" our well-known French Steak-House and, our new addition, Tapas 24, our Colourful and vibrant...