People Process Advisor

3 weeks ago


Kuala Lumpur, Malaysia Cognizant Technology Solutions Full time

**Job Title**: People Process Advisor - Mandarin

**Location**: KL, Malaysia (hybrid: 70 WFH; 30 WFO)

**Language required**:English and Mandarin

**Key Responsibilities**:

- Manage HR employee queries and employee data change transactions through a ticketing system into workday HCM
- Manage recruitment and post recruitment employee activities
- Meet SLA’s around Timeliness and Quality
- Has good communication skills to be able to respond to employees queries through tickets, chats
- Create and SOP and detailed FAQ’s around the AS-IS and To-BE benefits process
- Follow compliance and quality guidelines to ensure correct information is provided for all queries.
- Transfer to relevant leads, onshore counterparts for all Tier 2 transactions as per the defined process
- Escalate high priority cases for immediate intervention

**Skills Required**:

- Workday HRM experience
- Experience and sound understanding of the **Talent Acquisition, HR processes with minimum 1-2 years of experience in managing employee queries and transactions.**:

- Passion for delivering great employee experience.
- **Fluent in English and Mandarin.**:

- Experience working with HR systems (Workday, SF) and workflow systems (SNOW, Zendesk etc) would be added advantage.
- Strong problem-solving skills, ability to manage conflict and attention to detail
- Need to be passionate about employee experience, be energetic and drive and efficiently manage resolution of every employee query and transaction

**Experience and Qualification**:

- Workday HRM modules
- Graduate or Masters in Human Resources or equivalent
- With overall 3+ years of work experience

**About Cognizant**:
**#LI-CTSAPAC**

**Employee Status **:Full Time Employee

**Shift **:Day Job

**Job Posting **:Feb 20 2024

**About Cognizant



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